Service Administrator

Concur (NASDAQ: CNQR) is the world's leading provider of integrated travel and expense management solutions. Web and mobile-based, Concur helps organizations and their employees control costs and save time. Concur's suite of award-winning travel booking, expense reporting and invoice processing solutions allow companies of all sizes to automate and optimize their business processes while providing actionable business intelligence and a rapid ROI. Concur is trusted by thousands of companies in more than 90 countries and reaches millions of employees worldwide.

Concur's market leadership regularly results in regional, national and international recognition. Concur was recently ranked sixth in the mid-sized company category on Seattle Business Magazine's 100 Best Companies to Work For 2011 - results based on the independent survey of employees. Concur's employees ranked the company very high in virtually every survey category, from hiring and retention to corporate culture.

More information about Concur is available at www.concur.com.

Job Overview:

The Concur Service Administrator is a designated configuration expert, assigned to assist multiple Concur Travel and Expense customers. A successful individual in this position will manage and maintain customer configurations; adding, editing or removing configurable options as necessary.

This position may be seated anywhere in the US

Responsibilities:

* Maintaining multiple customer environments on an on-going basis.

* Balance multiple priorities, to be prepared for future events as well as expected changes.

* Understand the client's Travel and Expense environment.

* Maintain regular meetings with the client, discussing: goals, priorities, product roadmap, monthly releases and positioning additional services for identified gaps.

* Manage the expectations of the client by understanding the key business drivers and their prioritization.

* Provide business acumen and strive to understand the business requirements in order to best configure the system and exceed client expectations.

* Gather advanced functional and simple technical business requirements from client with potential translation into a Solution Suggestion according to client needs and scope of Concur products/services.

* Configure at a macro level as well as specific features and functionality at a module level.

* Assist in identifying usage gaps to increase adoption levels.

* Facilitating manual and automated data imports and exports.

* Creating, Monitoring, Updating and Closing support cases.

* Maintain active documentation of what is completed for the client;

* new functionality review (monthly)

* site health check (every 4-6 months),

* case escalations (daily/weekly),

* enhancement requests (weekly), etc.

* Ensure completion of deliverables, managing schedules with creative and technical success.

* Liaison with client team members and Concur internal resources to ensure understanding and clear communications.

* Consistently communicate project status with Account Management and Concur Advantage management team as needed.

* Mentor new consultants that join the department and mentor peers on the team as appropriate.

* Represent the Department on cross-functional teams.

* Adhere to Concur SOP's for escalations as needed.

* Develop and maintain functional and technical product knowledge.

* Develop and maintain knowledge of Concur's implementation and support practices and methodologies

* Provide contributions to Concur's project methodology and document library which includes developme