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Service Center Operations Manager

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POST DATE 9/17/2016
END DATE 10/25/2016

Joseph T. Ryerson & Son, Inc Goldsboro, NC

Goldsboro, NC
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Position Description

Joseph T. Ryerson and Son, Inc, one of the largest metals distributor in the US, is currently seeking a Service Center Operations Manager to join our warehouse team in Goldsboro, NC. The successful person will be responsible for managing operations in our metal processing and distribution center that supports the surrounding markets. Primary responsibility will be the overall management of the processing center to ensure operational effectiveness. Accordingly, s/he will manage the input, throughput and output activities to meet the internal and external customer requirements.

Other responsibilities include:
* Management and motivation of supervisors and warehouse staff
* Promote and demonstrate a safe work environment (compliant with EPA/OSHA regulations)
* Demonstrate a high level of service internally and externally
* Develop and maintain internal and external customers
* Customer satisfaction management of Quality with a 98% on-time delivery requirement
* Management of production metrics, establishing best practices and benchmarking
* Logistics and delivery management
* Ensure the productive use of resources
* Implement continuous productivity improvements (use of LEAN tools)
* Management of production uptime for maximum equipment utilization
* Maximum raw material usage for best scrap utilization
* Maintenance and equipment efficiency management
* Management of operational expenses to provide lowest cost solutions
* Fixed asset management
* Annual capital budget forecasting and management

Critical Success Factors

* Ability to analyze complex situations and make timely decisions
* Ability to collect and analyze data to determine root cause of problem
* Ability to utilize the whole team and get along with location staff
* Ability to coach, train and otherwise help develop employees for advancement
* Ability to multi task when all projects are high priority
* Internal drive to succeed

Position Requirements

* Bachelor's degree required
* Minimum 5 years of experience in a management level role in an operations environment
* Problem solving skills - Lean/Six Sigma experience preferred
* Data analysis skills (Excel a must)
* Knowledge of employment laws and government regulations
* Ability to train and mentor supervisors
* Strong organizational skills with the ability to manage changing priorities and multiple tasks

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.



Ryerson is a processor and distributor of metals with operations in the United States, Mexico, Canada and China. Founded in 1842, Ryerson is headquartered in Chicago and employs approximately 3,400 employees in around 100 locations.

Company Size:
1,001-5,000 Employees
227 W. Monroe
Chicago, IL 60608

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