Service Coordinator

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POST DATE 9/8/2016
END DATE 10/9/2016

Schneider Electric Costa Mesa, CA

Company
Schneider Electric
Job Classification
Full Time
Company Ref #
0030SP
AJE Ref #
576117225
Location
Costa Mesa, CA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.



In this position, candidates will be responsible for proactively supporting the working relationships with direct Schneider Electric relational accounts, i.e., Sales Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support both single and three phase product lines, and USC Parts Department, Manufacturers Representatives. Specific responsibilities include but are not limited to: proactively managing open orders for SCHNEIDER ELECTRIC accounts, field incoming inquiries from direct accounts regarding logistics, order fulfillment, and Schneider Electric order management policies, work with other departments within Schneider Electric to facilitate on-time delivery and customer satisfaction, as well as other duties as needed.



Candidate will have a solid knowledge of the tools available to retrieve systems information to implement services. The Operation Coordinator will field incoming and outgoing calls to customers regarding backorder of RMAs, and obtain potential delivery date from USC Service Parts and convey the delivery date to the customer. The SC is responsible for proactively developing and maintaining a professional working relationship with Service Providers (SPs), Sales Personnel and Manufacturer Representatives, to ensure proper implementation of agreed upon contractual obligations. The SC will possess a working comprehension and implementation knowledge of evolving product / service payments to outside vendors, and partners determined by the NAM (North America) Dispatch Fees. SCs are required to develop and maintain a professional working relationship with FSE, Vendors and Customers both internal and external.



It is the also the responsibility of the SC when faced with a customer who is no longer in a contractual agreement with SCHNEIDER ELECTRIC to engage the customer in the Time & Material procedure. This includes the educational process to discuss pricing, labor rates, travel and shipping expenses, as well as obtaining a completed and signed T&M form and Purchase Order. This may result in a service lead to put the customer under a maintenance contract, which may result in additional revenue for SCHNEIDER ELECTRIC Global Services.



SCs are responsible for information integrity of Siebel, including corrective action of inaccurate information encountered, i.e., proper asset/customer relation, serial number input, update entitlement/warranty upon the commissioning of the UPS.



Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.



In this position, candidates will be responsible for proactively supporting the working relationships with direct Schneider Electric relational accounts, i.e., Sales Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support both single and three phase product lines, and USC Parts Department, Manufacturers Representatives. Specific responsibilities include but are not limited to: proactively managing open orders for SCHNEIDER ELECTRIC accounts, field incoming inquiries from direct accounts regarding logistics, order fulfillment, and Schneider Electric order management policies, work with other departments within Schneider Electric to facilitate on-time delivery and customer satisfaction, as well as other duties as needed.



Candidate will have a solid knowledge of the tools available to retrieve systems information to implement services. The Operation Coordinator will field incoming and outgoing calls to customers regarding backorder of RMAs, and obtain potential delivery date from USC Service Parts and convey the delivery date to the customer. The SC is responsible for proactively developing and maintaining a professional working relationship with Service Providers (SPs), Sales Personnel and Manufacturer Representatives, to ensure proper implementation of agreed upon contractual obligations. The SC will possess a working comprehension and implementation knowledge of evolving product / service payments to outside vendors, and partners determined by the NAM (North America) Dispatch Fees. SCs are required to develop and maintain a professional working relationship with FSE, Vendors and Customers both internal and external.



It is the also the responsibility of the SC when faced with a customer who is no longer in a contractual agreement with SCHNEIDER ELECTRIC to engage the customer in the Time & Material procedure. This includes the educational process to discuss pricing, labor rates, travel and shipping expenses, as well as obtaining a completed and signed T&M form and Purchase Order. This may result in a service lead to put the customer under a maintenance contract, which may result in additional revenue for SCHNEIDER ELECTRIC Global Services.



SCs are responsible for information integrity of Siebel, including corrective action of inaccurate information encountered, i.e., proper asset/customer relation, serial number input, update entitlement/warranty upon the commissioning of the UPS.


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Join Schneider Electric and power your career!

Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.



In this position, candidates will be responsible for proactively supporting the working relationships with direct Schneider Electric relational accounts, i.e., Sales Inside and Outside Personnel, Project Coordination, Order Fulfillment, Technical Support both single and three phase product lines, and USC Parts Department, Manufacturers Representatives. Specific responsibilities include but are not limited to: proactively managing open orders for SCHNEIDER ELECTRIC accounts, field incoming inquiries from direct accounts regarding logistics, order fulfillment, and Schneider Electric order management policies, work with other departments within Schneider Electric to facilitate on-time delivery and customer satisfaction, as well as other duties as needed.



Candidate will have a solid knowledge of the tools available to retrieve systems information to implement services. The Operation Coordinator will field incoming and outgoing calls to customers regarding backorder of RMAs, and obtain potential delivery date from USC Service Parts and convey the delivery date to the customer. The SC is responsible for proactively developing and maintaining a professional working relationship with Service Providers (SPs), Sales Personnel and Manufacturer Representatives, to ensure proper implementation of agreed upon contractual obligations. The SC will possess a working comprehension and implementation knowledge of evolving product / service payments to outside vendors, and partners determined by the NAM (North America) Dispatch Fees. SCs are required to develop and maintain a professional working relationship with FSE, Vendors and Customers both internal and external.



It is the also the responsibility of the SC when faced with a customer who is no longer in a contractual agreement with SCHNEIDER ELECTRIC to engage the customer in the Time & Material procedure. This

Additional Benefits

Tuition Rembursement and Health Club Reimbursement