Service Coordinator II 9/10/2016
JOB DESCRIPTIONAPPLY Summary: Performs customer service, service fulfillment coordination and administrative functions that support the efficient operation of a service office.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Work with Technician Supervisor in scheduling and dispatching of Technicians for jobs (Start ups/repairs, warranty, maintenance).
Handles customer inquiries and routes questions of technical nature to the appropriate resource.
Tracking of time and attendance for Technicians.
Coordinates job start ups and maintain communication with customer regarding scheduling for the start up and follow-up on jobs in progress/completed.
Invoices and bills customers.
Performs local office AP/AR functions. Follows up with customer to ensure that payment has been received.
Coordinates warranty administration process. Orders Parts and tracks shipments.
Answers telephones and greets customers. Maintains professional and courteous customer contact.
Assist new hires in the completion of their new hire paperwork, completes employer required sections of forms (I-9) and ensures that it is sent to Human Resources on the new employee's first day of employment.
Maintain OSHA logs.
Enters all information and maintains information into Enterprise Resource System. This includes work orders, new customer information, and technician hours for billing purposes.
Ensures timely close-out on all work orders and that all associated paperwork (P.O., etc.) is received and filed with the proper job.
Responsible for gathering local prevailing wage rate and completing sending hours worked by Technicians on those PW jobs to Human Resources.
Maintains filing for office. Maintain office equipment (copier, telephone, fax, etc.)
Organizes and coordinates inventory processes.
Provide initial notification of Workers Compensation claims to insurance carrier.
2 Year Degree from a Vocational/Technical/Business school preferred. 5 - 7 years of related experience.
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled