Service Coordinator- Minneapolis - ReqCode 540714

Ingersoll Rand is uniquely qualified to create and sustain safe, comfortable and efficient environments. Our people and our market leading brands, including Club Car®, Ingersoll Rand®, Schlage®, Thermo King®, and Trane®, work together to inspire progress for our customers. For more information about Ingersoll Rand visit www.ingersollrand.com.

Ingersoll Rand Industrial Technologies provides products, services and solutions that enhance our customers' energy efficiency, productivity and operations. Our diverse and innovative products range from complete compressed air systems, tools and pumps to material and fluid handling systems. We also enhance productivity through solutions created by Club Car(R), the global leader in golf and utility vehicles for businesses and individuals.

Ingersoll Rand Customer Centers give you the opportunity to be part of a local business creating innovative customer solutions, focused on driving customer satisfaction. Become an integral part of a close-knit team environment, servicing diverse customers representing all facets of industry! Employees of Ingersoll Rand enjoy competitive compensation and comprehensive benefits.

This position is responsible for coordinating the service technician resources; as well as coordinating the administration of billing, loading information in systems, rental billing and purchase order generation.

Position Responsibilities:
1) Generate Revenue - Answer incoming service calls and schedule technicians. Process service requests. Generate and follow-up on service quotes and seek new business whenever possible.
2) Develop People - Guide and develop service technicians as appropriate, assisting in technical issue resolution. Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness.
3) Manage Cash - Ensure timely and accurate invoicing.
4) Control Cost - Managing inventory of rental fleets (repair status, location, etc)
5) Ensure environmental, health and safety; and Operational Excellence adherence in the Customer Center. Assist with Auditing process.
6) Earn Customer Loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
7) Order and receive parts for jobs. Ensure SARBOX compliance. Shipping and receiving activities. Service Request data entry and management. Loading lines into Sales Order Management Systems (Copes, Oracle, Siebel, MFGPRO). Submitting warranty claims and shipping parts to factory. Answering technical questions and problem resolution.
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Percentage of Travel:5%
Min. Yrs. Experience:2
Education Standard:High School Diploma or GED Equivalent
Education Type:College Degree Preferred
Excellent customer satisfaction, telephone, communication and organization skills.
-Ability to handle high volume of telephone calls, active jobs and associated files.
-Minimum of 3 years of experience in coordinating technical services.
-Good human relations skills and willing to work flexible hours as needed.
-Proficient with computers, experience with Microsoft Word & Excel, and ability to quickly learn CRM and financial software for daily use.
-Ability to work in a team environment and desire for continuous learning through cross-training. ... To view the rest of this job posting or to apply for this position please click the APPLY NOW button