Service Delivery Manager II

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POST DATE 9/15/2016
END DATE 10/24/2016

AT-Tech Leawood, KS

Leawood, KS
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Full Time
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per hour


Job Summary
Operations Assurance is in need of a Service Delivery Manager II providing management of business drivers impacting the customer. The chosen candidate will strengthen business by supporting Delivery Units (DU) in management of key value add projects focused on cost reduction. Outcome and progress of these projects are of high customer visibility. Ensure that the company is perceived as a technology leader & that our solutions (end-to-end) provide added value compared to the competition by being a trusted advisor to key decision makers in the organization. ? Plan Program delivery ? Execute Program and secure adherence to business drivers ? Monitor and Control Program performance utilizing financial and operational data ? Perform Business benefits/capabilities transition to receiving organization ? Create and maintain program reports as well as support ad-hoc report requests ? Support all levels of the organization by generating and analyzing program data using standard reporting tools ? Accountable for standardizing reporting formats and statistical analysis methodologies ? Creativity & flexibility to respond to competing priorities as well as strong verbal and written communication skills are keys to success in this position ? Compiles Executive Reports Position Qualifications Core Competences: ? Business Understanding ? Market Insight ? Problem Solving & Strategic Thinking ? Program & Project Management Skills ? Leadership Preferred Skills: ? Strong background in Supply Chain Management ? Strong background in Project Management ? Logistics Knowledge ? Financial Understanding ? Presentation & communication skills Minimum Qualifications: ? Minimum 5 years in Supply Chain, Program management, and or technology strategy Preferred Qualifications & Experience: ? 7-10 years? experience within technical industry ? Strong personal track record & experience of sales presentations & delivery with the practice area ? Undergraduate degree ? Strong Microsoft Power Point and Excel skills ? Ability to proficiently perform data-mining and data manipulation using Excel features such as Vlookup and Pivot Tables ? Ability to articulate repeatable reporting requirements to peer groups ? Customer service focused ? Ability to analyze data trends We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.