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Service Delivery Manager

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POST DATE 9/10/2016
END DATE 10/8/2016

CGI Kansas City, MO

Kansas City, MO
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


Job Description:

Service Delivery Manager Position Description Service Delivery Manager CGI Federal is seeking a Service Delivery Manager to work in our Kansas City MO location. The successful candidate will provide support to across all of the Federal Business Units Cloud engagements. The CGI Federal Emerging Technology Practice (ETP) provides expertise in emerging technologies with an approach unique to cloud: our strategy is focused on a broad set of services and solutions. We don't merely deliver low-cost servers and storage - we enable the entire IT mission to modernize and transform into the cutting edge of cloud services. Within the ETP, the Cloud Service Delivery mission is underpinned by the driving purpose to provide the highest quality of client satisfaction. Our mission is tightly woven into every delivery mechanism to match the rapidly changing expectations of cloud technology management. The CGI cloud brokerage delivers centralized, simplified, highly secure and fully managed solutions specifically designed to be delivered by a unified management service for brokering, governing and operating multiple cloud solutions. We don't just give customers a tool for choosing and delivering hybrid cloud (IaaS) and cloud-based (PaaS/SaaS) services, we partner with them throughout the entire engagement lifecycle. As a major cloud provider and industry-leading government systems integrator, we offer a complete cloud portfolio with the ease of single-point accountability to deliver the ultimate client experience.CGI is seeking an outsourcing, preferably cloud, experienced Service Delivery Manager ready to advance their career in the latest delivery processes for Cloud Development & Operation Services. The Service Delivery Manager has the overall responsibility and accountability for the day-to-day cloud application development and operations management over the life of our CGI - Client outsourcing partnership. Your future duties and responsibilities As the Service Delivery Manager, you will support account teams in the pursuit of organic growth opportunities, perform and support transition activities and be responsible for managing ongoing steady state support, enhancements and new development, for monitoring the SLA activity of CGI's delivery teams and implementing corrective measures, when required, for actively participating in regular client IT staff meetings and in Operational meetings between client and CGI, for managing issues & risks, client and member satisfaction, and budget and profitability across the portfolio. You will be required to apply CGI quality methodologies across client engagements, to retain top quartile(s) staff and effectively plan succession and rotations, and to actively participate in transition activities. To be successful in this role, the ideal candidate will possess excellent verbal and written communication skills and will have prior experience preparing executive reports and presenting them to Senior IT Management (both client and internal). The candidate seeks to be a part of a practice that constantly aims to lead the industry in cloud practices and therefore proactively participates in continuous improvement planning.Additionally, the Service Delivery Manager will be joining a highly integrated team of self-motivators to achieve the common goal of building an extremely successful and results-driven Cloud Service Delivery practice. It's important the candidate shares the mission and purpose to deliver the highest client satisfaction in every facet of the job. Required qualifications to be successful in this role Required Skills and Experience: A four year Bachelor's degree (or higher) in a relevant field of study or 10+ years of experience in IT with a minimum of 5+ years of experience in an IT management position, preferably in the Cloud Previous operations experience with demonstrated abilities in leading a sizeable infrastructure or application development team Performance management experience delivering to Service Level Agreements in a complex IT environment and understanding contractual obligations, risks and impacts Experience in delivering services to geographically dispersed stakeholders Experience in providing delivery oversight and motivational leadership for teams of more than 50 members Familiarity and competence in delivery through all phases of the System Development Lifecycle Experience in implementation and improvement of IT processes. Demonstrated financial management abilities for multi-million dollar scope Strong communications and collaboration skills Availability for occasional travel Experience delivering IT services in a global delivery model Knowledge of Microsoft Office products (Word, Excel, PowerPoint and Project); Detail-oriented Able to organize information; Precise and takes care to produce quality work; Adept at negotiating and resolving conflicts in a sensitive work context; Able to make informed decisions based on the factors involved; Able to communicate at an executive level with the various technical and business agents; Able to create synergy within a group of individuals in order to reach the team's, organization's, and ultimately client's objectivesDesired:CMMI-SVC:o Infrastructure as a Service (IaaS)o Platform as a Service (PaaS)o Software as a Service (SaaS)o Cloud Management o ITIL v3 Intermediate Security+ CE and/or CISSP Certification Ability to obtain and maintain a Secret security clearanceAdditional Requirements: PMP ITIL v3 Certification US Citizenship is required. Ability to successfully complete the CGI Background Investigation to include; 50 State Criminal, Education and Employment; Additionally, your ability to successfully complete a Credit and/or Driving Records Checks may be conducted if required by the contract for continued employment. At CGI, we're a team of builders. We call our employees members because all who join CGI are building their own company - one that has grown to 65,000 professionals located in 40 countries. Founded in 1976, CGI is a leading IT and business process services firm committed to helping clients succeed. We have the global resources, expertise, stability and dedicated professionals needed to achieve results for our clients - and for our members. Come grow with us. Learn more at is a great opportunity to join a winning team. CGI offers a competitive compensation package with opportunities for growth and professional development. Benefits for full-time, permanent members start on the first day of employment and include a paid time-off program and profit participation and stock purchase plans.We wish to thank all applicants for their interest and effort in applying for this position, however, only candidates selected for interviews will be contacted. No unsolicited agency referrals please.All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary depending upon specific assignment, or upon any US government security clearance if required. Qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, gender Identity, sexual orientation, national origin, age, disability, veteran status, pregnancy, or other status protected by law. CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a