Service Desk Analyst - Procurement

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POST DATE 9/17/2016
END DATE 10/9/2016

Digital Intelligence Systems, LLC Dallas, TX

Dallas, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


Job Snapshot

CATEGORY: Information Technology

EXPERIENCE: Not Specified

CATEGORY: Information Technology
EXPERIENCE: Not Specified

Job Description
Service Desk Analyst / Procurement

* Provide telephone and on-site and remote support and problem resolution for all internal customers

* Create, assign and track all incoming tickets in ticketing system (JIRA)

* Provide tier I/II/III remote support for user management and PC hardware and software support

* Must have experience with procuring hardware and software from vendors including Dell, Microsoft, Apple, Amazon etc.

* Must have experience managing licenses with Microsoft and other enterprise level vendors.

* Manage system outages by following appropriate escalation path

* Superior Customer Service and communication skills

* Ability to quickly learn, adapt and understand new technologies

* Must have strong Windows and Mac, laptop/desktop support experience

* Need knowledge of building and maintaining images for multiple machines.

* Must be self-sufficient at times and always a team player

* Good understanding of core information technologies * servers, networking, DNS, mail transport, HTML, TCP/IP and network file systems

* Highly dependable, good time management skills and self-motivated

Service Desk Analyst / Procurement

Job Requirements

* Service Desk Analyst / Procurement


* Demonstrated problem solving and analytical capability

* Proactively find and resolve small issues before they become major events

* Proven ability to operate in high pressure situations and successfully handle multiple priorities

* Experience with Active Directory, Microsoft Exchange and Google Admin

* Enterprise level Service Desk Software experience required i.e. one of the following Service-now, JIRA, ZenDesk or similar

* Experience with Microsoft Office (Work, Excel-Pivot tables and charts, Access, Project, and PowerPoint)

* 5 years of experience

* Interfaces with outside clients and vendors

* Adheres to defined Service Desk procedures and standards

* Adhere to all company security and compliance standards

* Willing to take calls and work after hours

* Service Desk Analyst / Procurement

.Digital Intelligence Systems, LLC. is an Equal Opportunity Employer, M/F/D/V. Email recruitinghelp @ to contact us if you are an individual with a disability and require accommodation in the application process.