Service Desk Associate Job Store 1696 1250 Veterans Parkway Job

Job Title: Service Desk AssociateReports to: Operations ManagerPosition Summary: Primarily responsible for providing customer service, consistent with our Easy Sales and Service standards. Responsible for efficient and effective service desk operations.General Purpose: Customer Service, Front end OperationsRole Qualifications: Must exhibit Easy Sales and Service behaviors in all interactions and communications with customers, associates and management Able to work a flexible schedulePosition Responsibilities: Deliver Easy Sales and Service Process accurate and efficient sale and return transactions Respond and resolve customer requests and concerns Provide an inviting environment for the customers by maintaining a neat and clean area Adhere to all company policies procedures and safety standards Perform other related duties as assignedCritical Success Factors: Drive customer satisfaction through EASY Service behaviors Drive front end operations to ensure company and service standards are met Exhibit Team CARE valuesValued but not required skills and experience: Customer service experience in a retail environment Cashier experienceReporting to this person: No direct reportsStore Location: Store 1696 1250 Veterans Parkway