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Service Desk Coordinator 8/25/2016

Zillion Technologies Vienna, VA

Company
Zillion Technologies
Job Classification
Full Time
Company Ref #
29283644
AJE Ref #
575981116
Location
Vienna, VA
Job Type
Regular

JOB DESCRIPTION

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JOB TITLE: SERVICE DESK COORDINATOR

LOCATION: VIENNA, VA

JOB DESCRIPTION:

To troubleshoot; resolve and escalate problems related to ISD - supported hardware and software in a timely fashion. To interface with vendors and keep the end user informed of proper resolution efforts and updates to trouble tickets.

* Strong written and verbal communication skills
* Effective listening skills
* Strong technical skills
* Ability to assist people in troubleshooting technical issues over the phone
* Action oriented and works well in a fast paced environment
* Strong team player skills.

NOTE: THIS IS A LEVEL I POSITION. PC EXPERIENCE IS IMPORTANT, THEY DON\'T NEED MAC EXPERIENCE.