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Service Desk Specialist

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POST DATE 9/3/2016
END DATE 12/19/2016

Cynet Systems Washington, DC

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
28726750
Location
Washington, DC
Job Type
Regular
AJE Ref #
576085928

JOB DESCRIPTION

JOB TITLE: SERVICE DESK SPECIALIST - DIRECT HIRE / FULLTIME / PERM

JOB LOCATION: WASHINGTON, DC

JOB TYPE: FULL TIME / PERM / DIRECT HIRE + BENEFITS

"US CITIZENS AND THOSE AUTHORIZED TO WORK IN THE US ARE ENCOURAGED TO APPLY. WE ARE UNABLE TO SPONSOR H1B CANDIDATES AT THIS TIME."

JOB DESCRIPTION:

* Superior Customer Service and communication skills
* Ability to quickly learn, adapt and understand new technologies
* Must have strong Windows and Mac laptop/desktop support experience
* Must be self-sufficient at times and always a team player
* Good understanding of core information technologies - servers, networking, DNS, mail transport, HTML, TCP/IP and network file systems
* Highly dependable, good time management skills and self-motivated
* Demonstrated problem solving and analytical capability
* Proactively find and resolve small issues before they become major events
* Proven ability to operate in high pressure situations and successfully handle multiple priorities
* Knowledge of SAP Applications and Access Management (Active Directory)
* BA/BSdegreepreferred in IT related field
* Crystal Reports and Remedy experience required
* Experience with Microsoft Office (Work, Excel-Pivot tables and charts, Access, Project, and PowerPoint)
* 5 years of experience

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