Service Desk 9/1/2016

HCL America Washington, DC

Company
HCL America
Job Classification
Full Time
Company Ref #
29477227
AJE Ref #
576061704
Location
Washington, DC
Job Type
Regular

JOB DESCRIPTION

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JOB TITLE: SERVICE DESK SPECIALIST

LOCATION: WASHINGTON, DC

TYPE: FULLTIME

CLIENT : HCL AMERICA

JOB DESCRIPTION:

* Superior Customer Service and communication skills
* Ability to quickly learn, adapt and understand new technologies
* Must have strong Windows and Remedy
* Must be self-sufficient at times and always a team player
* Good understanding of core information technologies - servers, networking, DNS, mail transport, HTML, TCP/IP and network file systems
* Highly dependable, good time management skills and self-motivated
* Demonstrated problem solving and analytical capability
* Proactively find and resolve small issues before they become major events
* Proven ability to operate in high pressure situations and successfully handle multiple priorities
* Knowledge of SAP Applications and Access Management (Active Directory)
* BA/BS degreepreferred in IT related field
* Crystal Reports and Remedy experiencerequired
* Experience with Microsoft Office (Work, Excel-Pivot tables and charts, Access, Project, and PowerPoint)
* 5years of experience
* Willing to work a fixable work schedule for a 24x7 desk