Service Manager 8/16/2016

Confidential Company Union City, CA

Company
Confidential Company
Job Classification
Full Time
Company Ref #
28755529
AJE Ref #
575897365
Location
Union City, CA
Job Type
Regular

JOB DESCRIPTION

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This position is responsible for overseeing technicians picking-up, delivering, installing, repairing and servicing various equipment types and products as directed by Dispatcher or Supervisor.

Essential functions:
o Oversee routing of technicians.
o Prep equipment for installs.
o Repair Equipment in shop daily.
o Signing equipment in and out, including AS400 checks.
o Expedite installs as scheduled.
o Contract all new equipment.
o Perform necessary refrigeration work on all equipment.
o Repair equipment for outside branches.
o Provide field service as needed.
o Technical support via phone for customers in all areas.
o Act as back-up on phones for dispatch as needed.
o Order, organize and stock all parts.
o Special project assistance for all branches (large installs, Shows, etc.).
o Maintain shop, outside area and warehouse.
o Employee reviews for department (shop/dispatch and assist with field techs).
o Travel to outer branches as needed.
o Perform ride along task with technicians.
o Inventory warehouse weekly and parts room yearly.
o Uniforms for field and shop technicians.
o Shop and special tools.
o Status change on probationary employees.
o Discipline for shop and dispatch employees.
o Quarterly incentive program.
o Monthly service production report.
o May include other duties as needed

Minimum requirements:

" Travel will be required as needed to company locations as well as customer and vendors

" 5-10years of management experience
" Bachelors or Masters degree a plus but not necessary based on experience
" Must have a valid and clean Class C driver's license
" Excellent Microsoft skills to include excel and power point
" Passion to learn, inspire and lead the Sales department
" Strategic thinking skills
" Strong analytical planning and forecasting skill
" Have an entrepreneurial spirit and willing to think outside the box
" Strong negotiation and presentation skills
" Excellent communication skills
" Ability to articulate strategy in a way that motivates and inspires a team while focused on the business goals
" Superior organizational skills