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Service Specialist III 9/13/2016

Schneider Electric Brea, CA

Company
Schneider Electric
Job Classification
Full Time
Company Ref #
0030G3
AJE Ref #
576163210
Location
Brea, CA
Experience
Mid-Career (2 - 15 years)
Job Type
Regular

JOB DESCRIPTION

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Discover the opportunity to join an international, dynamic, and responsible company that fosters the development of all its people around the world. Every day, we empower employees to achieve more and experience exciting careers. Find out how our values and unique position make Schneider Electric the employer of choice.

SERVICE SPECIALIST II - PREFERRED EXPERIENCE WITH TAC I/A SERIES OR SMARTSTUXURE

This position is responsible for servicing all system issues on time and to the customers satisfaction. These specialists will be responsible for troubleshooting and repairing customer systems, performing scheduled maintenance, performing warranty work, and suggesting and performing system improvements, modifications, etc. to current customers.

PRIMARY DUTIES AND RESPONSIBILITIES: To perform this job successfully, an individual must be able to perform each primary duty Satisfactorily.

Troubleshoot and repair customer systems
Perform scheduled maintenance on installed systems
Request and deliver material as required
Coordinate activities of subcontractors when necessary
Create, load, and test system databases
Test, backup and tune system databases
Check out and start up control systems
Provide on-site training to customers as needed
Suggest system improvements, modifications, etc.
Perform warranty work
Complete documentation for assigned tasks
Coordinate and communicate activities with the customer
Other duties may be assigned


Primary Location: !*!

QUALIFICATIONS: The requirements listed below are representative of the education, experience,skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
EDUCATION:

Two-year (2) degree in a related technical field or related work experience

EXPERIENCE:

Minimum six years related work experience

SKILLS & ABILITIES:
Understanding of HVAC, Security, Access Control, CCTV, or other building or electronic control systems (I/A PREFERRED)
Proficient in software applications including but not limited to Microsoft Word, Excel, and Visio.
Industry product knowledge desired
Good knowledge of service procedures.
Good customer service skills.
Strong verbal and written Communication skills including, but not limited to the ability to relate technical terminology to customers, listen effectively, and solicit input from others.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties. Moving over rough or uneven surfaces, recurring bending, crouching, stooping, stretching, reaching, or similar activities, recurring lifting of moderately heavy to light items. Transporting of items such as a laptop computer and luggage, driving an automobile, etc.




Schedule: !*!

QUALIFICATIONS: The requirements listed below are representative of the education, experience,skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties.
EDUCATION:

Two-year (2) degree in a related technical field or related work experience

EXPERIENCE:

Minimum six years related work experience

SKILLS & ABILITIES:
Understanding of HVAC, Security, Access Control, CCTV, or other building or electronic control systems (I/A PREFERRED)
Proficient in software applications including but not limited to Microsoft Word, Excel, and Visio.
Industry product knowledge desired
Good knowledge of service procedures.
Good customer service skills.
Strong verbal and written Communication skills including, but not limited to the ability to relate technical terminology to customers, listen effectively, and solicit input from others.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the primary duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary duties. Moving over rough or uneven surfaces, recurring bending, crouching, stooping, stretching, reaching, or similar activities, recurring lifting of moderately heavy to light items. Transporting of items such as a laptop computer and luggage, driving an automobile, etc.

Additional Benefits

Tuition Rembursement and Health Club Reimbursement