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Service Technician

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POST DATE 9/17/2016
END DATE 10/17/2016

Mocon, Inc Brooklyn Park, mn, MN

Mocon, Inc
Brooklyn Park, mn, MN
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Role Summary:

Provide technical support for MOCON customers through training, repair, PM maintenance and/or startup assistance of new and existing instruments. When in-house perform repairs and customer support in line with MOCON required performance standards.

Key Responsibilities:

* Perform in-house troubleshooting, repair and testing on customer instruments, as required, in a timely and accurate manner.

* Assist others in performing in-house and/or in-field troubleshooting customer's instruments.

* Complete and summit accurate Instrument Repair Log document including; Diagnosis, Estimate of Repair and Description of Repair for each instrument.

* Provide technical and operational support to customer using phone, fax and email.

* Provide customers with SRF (Service Request Form) when in-house repair is required.

* Stay current and maintain competence level of knowledge in new or improved methods, techniques and advanced maintenance procedures.

* Update leadership on customer issues and/or technical problems.

* Work with other departments to support the customer base.

* Interface with customers to confirm scheduling and requirements for in-field services at the customer's site.

* Performs other duties as determined by leadership.

Education and Experience:

* High school diploma with associate or technical certificate, or equivalent military experience.

* Knowledge of basic

* Experience in testing equipment such as oscilloscopes and volt meters preferred.

* 2+ years' experience in technical service.


* Excellent organization, documentation, and prioritization skills.

* Effective internal/external communication skills with a strong customer orientation and attention to detail.

* Motivated, team player that can also work independently.

* Performance of job functions requires continual repetitive effort, resulting in moderate to heavy exertion.

* Involves lifting up to 50 lbs., climbing, bending, reaching, stooping, and lifting overhead on a regular basis.

* Requires strong analytical and troubleshooting skills.


* As business needs require.

Other Duties:

* This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Work Environment:

* This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Individuals with physical/mental disabilities are eligible for the position provided they can perform the essential functions of the job with or without a reasonable accommodation unless the accommodation would cause an undue hardship.

Mental Effort:

* Requires a degree of concentration and attention to perform essential job functions. Achieves objectives by analyzing, evaluating and interpreting viable solutions. Periods of mental effort and concentration followed by other aspects of job with lesser concentration and attention requirements.

Physical Demands:

* The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, manufacturing physical tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; and taste or smell. The employee must occasionally lift or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Position Type/Expected Hours of Work:

* This is a full-time position. Standard business operation hours are Monday through Friday, 8:00 a.m. to 5 p.m. These hours do not apply to all positions. Please consult with supervisor on working hours for position. Also, this position may require additional hours of work as requested by business needs.