Service Technician

Brief Description of the Role:
Provides advanced technical, product, and services solutions to ADT NA, Puerto Rico and Virgin Island technicians, sub-contractors and sales representatives. Assist associates in selling, installing, and servicing commercial and residential security systems and knowledge of down loading software. The candidate should have a basic knowledge of computers, networking, routers and Windows (XP, Vista and 7). Be able to provide support on Web Browsers (Windows Internet Explorer and Fire Fox). Candidate must have previous experience in Burglar alarms, Fire alarms, Video equipment or Card access equipment.

Major Responsibilities:
Provide advanced technical support / information via phone or email.
Provide advanced support on access control and video systems.
Assist in product testing and evaluations of fire alarm equipment.
Interface with data departments regarding downloaders software and data communications.
Provide basic sales and product support.
Provide National Accounts support with special projects.
Document cause and result of calls contributing to group knowledge base.
Contribute to new procedures and updates as needed.
Assist Engineering in new product testing, evaluations and help the Roll out team bring new products to market.
Assist the Download department with the testing and implementation of Downloading software used to remotely program control panels.
Assists in preparation and distribution of documentation.
Provide Mastermind signal interpretations to field technicians.
Provide support on router configuration diagnosing problems.
Provide basic support networking issues.

Minimum Qualifications, Knowledge, Skills and Abilities:
High School diploma or equivalent. Prefer two year degree from a Technical College or Trade School.
3 to 5 years work related experience as alarm technician or ADT sales representative.
Basic phone, computer, email, and Microsoft office software.
Good verbal and written communications skills.
Advanced understanding of security and video systems.
Excellent problem solving skills.
Bi-lingual in English/Spanish a plus.