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Service Technician Supervisor
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We are a global water, fluid, thermal management, and equipment protection partner with industry leading products, services, and solutions that fit your changing needs. We aim to deliver the adaptive, industry-leading solutions that help ensure a safer, healthier future for all. Pentair works at the very center of global commerce, providing critical inputs to a wide range of essential industries. From Filtration and Processing to Flow Management, and from Equipment Protection to Thermal Management, we apply the inventive thinking and disciplined execution to push the boundaries of what's possible. We bring to bear our extensive expertise through deep collaborative efforts, looking ahead to ensure the future of the world's most essential resources, equipment and infrastructure. Everything we do is driven by our passion to help people live better.
Business Unit Overview
Pentair s Valves & Controls business is a leading manufacturer and marketer of valves, actuators, and controls solutions, providing products, services and innovation for the most challenging applications throughout the energy and process industries. Whether our customers operate in the oil and gas, power, chemical and pharmaceutical, mining, marine, or food and beverage markets, we endeavor to deliver the highest quality products and value-added services that improve our customers' business efficiency.
ORGANIZATION AND POSITION SUMMARY:
This position will report directly to the Local Site Operations Manager. This position is located at the Baton Rouge service facility. The Service Technician Supervisor will be responsible for building the service business by implementing infrastructure and processes, acquiring and training necessary personnel, and assisting the Sales organization to promote the Service and Repair business.
*Establish a well-structured Service and Repair Business for at the Pentair Valves & Controls Baton Rouge facility.
*Develop long-term vision for Sales/Service Business model with input from Sales, Commercial Services, and Operations departments.
*Assist in establishment of documented scope of repair with corresponding pricing structure to align with long term vision.
*Build service team talent from existing personnel and external candidates.
*Procure necessary equipment for both in-house repair (work benches, tooling, material handling equipment, etc.) and field service (truck, trailer, mobile welding equipment, compressors, and other mobile repair equipment).
*This will require supervision of repair operations to ensure production and planning is aligned to the varied customer delivery requirements. This supervisory role will include leadership and guidance to staff, ensuring high standards of efficiency are achieved, while adhering to the quality, safety and cleanliness standards that are in place. This role will also include long term-planning, daily scheduling, and allocation of work to staff.
Manage Repair Operations to include:
*Plan repair operations including capacity and labor planning.
*Identify and adopt best practices including problem solving, documentation, and ongoing improvements of machining/processing.
*Provide detailed scheduling for each area in the repair operation and feedback to employees and the plant manager to jointly resolve any issues.
*Control costs through review of production variances and minimizing component/material costs and labor costs.
*Ensure team participates in all applicable Environmental, Health, and Safety training as well as all Quality training.
*Manage performance and promot.... ..This job description has been truncated.