ServiceNow Architect

This job is no longer active. View similar jobs.

POST DATE 8/26/2016
END DATE 12/19/2016

Confidential Company Benton Harbor, MI

Benton Harbor, MI
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #





* Provides expertise, management, leadership, and oversight for architecture, design, and implementation of ServiceNow solutions including new applications, modules, integrations and mentor development team.
* Set standards for the ServiceNow instance governance related to best practices for defining configurations vs customizations, update set migration, cloning of environments, management of groups/users and data management
* Defines coding standards for the platform and integrations best practices, as required. Ensure platform is security compliant as per the company policies
* Develop roadmap and blueprints to enable business areas transition to Service based organization with clear, realistic, and pragmatic goals that are aligned with strategic direction
* Partners with applications and technology teams. Participates in team meetings, provides guidance, identifies architectural gaps and/or issues and helps guide the team(s) toward resolutions.
* Analyzes the current business and technology environments to detect deficiencies and recommends ServiceNow solutions for the improved uses of information technology.
* Integrates requirements, workflow, and logical processes with the hardware and operating system environment and interfaces between diverse systems.
* Reviews all changes to the platform at a design level initially and then at the code level as part of the Change control process to ensure standards have been followed for development and any adverse impact for production move is avoided
* Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests
* Participate in weekly Global and regional CAB meeting and ensuring changes are documented with latest release information
* Maintenance and continuous improvement of the processes, standards, policies, working methods, and tools
* Builds business case for other teams in the organization to utilize the platform for additional features outside the IT Service Management processes
* Ensure tool configuration consistency across sub production and Production environments
* Advise functional and admin teams on design, development and overall ServiceNow best practices.
* Knowledge and understanding of software architecture principles as they apply to solution and application architectures, specifically for portals, Public UI sites and systems integrations.


* Actively participate in the analysis and design phase of all the projects delivered by the team. Switch roles to Business Analyst, Solution Developer or Tester as needed through different phases of the projects being worked on.
* Running the daily Scrum meeting to monitor progress on a day-to-day basis on all development related efforts and ensure an on-time delivery of the agreed projects.
* Evaluate new features in the platform with ServiceNow releases and the suitability/applicability in the current environment. Lead all upgrade projects to ensure minimal impact to existing operations while enabling new features
* Lead technical analysis of additional module implementations within ServiceNow, including requirements gathering, process modeling and gap analysis and mitigation
* Participate in HR Case Management requirement review, Analysis, Design guiding development team to provide support for HR business.
* Strong knowledge in Asset, Software, Hardware and Configuration Management.
* Ensure the latest release of ServiceNow application is implemented in a timely manner with minimal or no disruption to business operations
* Evaluate technical designs of applications, systems, server infrastructure and solutions, to ensure sound decisions and investments are being made, in accordance with enterprise application architecture guidelines.
* Document existing and future state business processes, define and document functional requirements
* Assist the Practice Managers in region with scoping complex service engagements typically involving Orchestration, Discovery, Service mapping or Platform plays.
* Determine tactical and operational objectives and medium-term planning for systems or applications within their accountability.
* Prepare and present related material to project teams, steering committees and/or stakeholder organizations in the form of written deliverables and presentations
* Identify the complexity of services and requests and identify opportunities for automation user Orchestration, Cloud Provision using Servicenow Workflows
* Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish requests from the underlying true needs
* Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver artifacts as needed
* Stay up to date with latest technology offerings from ServiceNow and provide Leadership that inspires others to succeed and develop
* Continually seek opportunities to improve SDLC process
* Demonstrated ability to achieve high level of stakeholders' Satisfaction on all engagements.
* AOP Project Activities - Critical Deliverables for 2016
* Actively work on Geneva/Helsinki Upgrade Process, Develop Implementation plan, assist process owners, Business User, Testers and Developers in all Phases, ensure successfully Delivery target Q4 (oct/nov) 2016
* Execute the Upgrade plan as per design, Target Go Live date 10/22/2016, Plan the Hypercare support process.
* Assist in ServiceNow Mobile Application Enhancements, review, test and implement
* Assist to implement on Invoice Tracker custom Application
* Assist in Implementing Facilities - Distributed Data Center in ServiceNow for Cleveland Location , coordinate with Micello Maps development Team, ServiceNow DDC Product development team and Whirlpool ServiceNow Development team
* Design Go-Live plan for HR Service Excellence - Case Management - Dec 2016, Prepare Post Live support plan to provide Hypercare and Maintenance of Business Support
* Provide PMO team to assist on daily/weekly issues respond to questions on functionalities recommend solutions and deliver them with Monthly releases
* Assist in Project "PEGASUS" implementation, work on Asset demonstrated experience with Incident Management, Request Fulfillment, CMDB, etc. and other ITIL process areas
* Experience with web technologies such as XML, CSS, HTML, JavaScript, Web Services.
* Excellent oral and written communication skills are critical, along with the ability to lead meetings and/or presentations.
* Customizing and developing for the ServiceNow Platform using JavaScript, CSS, HTML and Other Web Based scripting.
* Expert level understanding of client side and server side scripting - business rules, script actions, script includes, etc
* Expert level understanding of client and server APIs (ex. GlideDialogWindow, GlideForm, GlideAggregate, GlideRecord, etc.)
* Ability to prioritize changes to accommodate the ever changing landscape within the organization
* Demonstrated success in working with highly technical teams in identifying and creating technical solutions
* Demonstrated ability to achieve high level of stakeholders' Satisfaction on all engagements.
* ITIL (IT Infrastructure Library) methodologies associated with Service Management - ITIL foundation is required Expert v3 will be value addition.
* Bachelor's Degree