ServiceNow Tester 9/8/2016

Cynet Systems San Antonio, TX

Company
Cynet Systems
Job Classification
Full Time
Company Ref #
29678948
AJE Ref #
576121092
Location
San Antonio, TX
Job Type
Regular

JOB DESCRIPTION

APPLY
We are looking for SERVICENOW TESTER for our client in SAN ANTONIO, TX

JOB TITLE: SERVICENOW TESTER

JOB LOCATION: SAN ANTONIO, TX

JOB TYPE: CONTRACT - 12 MONTHS / CONTRACT TO HIRE / DIRECT HIRE

JOB DESCRIPTION:

The Software Quality Analyst is responsible for overall quality assurance throughout the application development cycle for Service Now. Through the leadership provided by the Program Manager, the Software Quality Analyst will partner with the development team for overall quality.

GENERAL RESPONSIBILITIES : MUST HAVE SERVICENOW EXPERIENCE :

* Participate in developing and documenting User Stories, including testing estimates and validation tests
* Create tests - ideally up-front but on a just-in-time basis per feature if needed
* Analyze the product features, and the product as a whole, to ensure it behaves as intended
* Ensure that components and features are complete, based on the customer definition of "done"
* Execute tests and improve iteratively as new features become part of regression and other test cycles
* Develop, document, and maintain the test cycles, tests and test steps for software, services and hardware
* Ensure the appropriate test environments are in place and controlled
* Ensure that software development, defect and release procedures are documented and followed
* Work with teams to manage developer and production release of software
* Participate in developer integration, system integration, and acceptance testing with other team members to ensure all areas of the application are fully tested and issues are clearly logged and prioritized consistently
* Provide manual and automated exploratory testing to understand the feature and how it is implemented, to find additional or unexpected behavior, and to refine and define additional test cases for the feature
* Automate individual tests where applicable in collaboration with other SQA team members
* Ensure tests are executed within the automated continuous testing framework wherever feasible
* Ensure all non-functional requirements (load, performance, scalability, security, usability, etc.) are met
* Manage the defect log and ensure issues are resolved, including validation of the fix
* Certify software functionality for new Production releases, including publishing Defect and Test metrics
* Act as the entry point for the Help Desk to provide an initial review and assessment of reported defects
* (10%) Continuous Improvement
* Coach other team members and collaborators, where appropriate
* Assists in defining and refining standards and best practices. Facilitate and participate in Retrospectives to simplify, automate and improve processes and tools

QUALIFICATIONS :

* 5+ years of experience in Software Quality Assurance including both Agile and Waterfall approaches
* 3+ years experience testing Service Now with preferred components: Service Catalog, Request Management, Change Management, CMDB, Geneva, JIRA integrations, HR Case Management
* Experience in writing tests and validating code in parallel with the team developing the applications
* Highly collaborative and willing to play various team roles as needed to deliver quality releases
* Experience using specialized testing tools and services including JUnit, QTP, Selenium, Karma, node.js, grunt.js, Cucumber, SoapUI against components, API's and User Interfaces
* Experience testing applications developed in JavaScript, JSP, AJAX, CSS, XHTML, SQL, NoSQL, Java, C#, Visual Basic on multiple browsers (IE, Firefox, Safari, Chrome) and operating systems (Linux, Windows, iOS) with various underlying components