Services Support Rep 2

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POST DATE 9/17/2016
END DATE 11/8/2016

Sunrise Systems Inc Rochester, NY

Rochester, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Call Canter/Help Desk SupportDescription:Generally, Training Schedule starts
at 9 am on the first Monday & then moves to 8-5 for 1-2 weeks of remaining
training.Our helpdesk agents are responsible for handling inbound calls
from external and internal customers seeking technical support. The types
of technical products that we support are both hardware and software related
and vary from client to client. We fully train all of our employees in
house to handle each type of call. While on the job, expect to use the
latest technology in call center equipment, as well as have access to an
endless array of high tech tools, applications and computer based training
programs. Dazzle our customers with your keen technical trouble-shooting
ability, top-shelf problem solving skills, and your excellent customer
service attitude.Job Responsibilities:- Responsible for providing the first-line
of post-sales telephone technical support of hardware, systems, sub-systems
and/or applications for customers and/or employees.- Answers basic questions
about installation, operation, configuration, customization, and usage
of assigned products.- Applies basic diagnostic techniques to identify
problems, investigate causes and recommend solutions to correct common
failures.- Escalates complex problems to the Remote Support Engineering
staff or Field Engineering.- Typically provides technical support for internal
and external customers.- Escalates complex problems to higher level of
expertise within o


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