Services Support Rep 2

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POST DATE 9/17/2016
END DATE 11/8/2016

Sunrise Systems Inc Rochester, NY

Rochester, NY
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Call Canter/Help Desk SupportDescription:Generally, Training Schedule starts at 9 am on the first Monday & then moves to 8-5 for 1-2 weeks of remaining training.Our helpdesk agents are responsible for handling inbound calls from external and internal customers seeking technical support. The types of technical products that we support are both hardware and software related and vary from client to client. We fully train all of our employees in house to handle each type of call. While on the job, expect to use the latest technology in call center equipment, as well as have access to an endless array of high tech tools, applications and computer based training programs. Dazzle our customers with your keen technical trouble-shooting ability, top-shelf problem solving skills, and your excellent customer service attitude.Job Responsibilities:- Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees.- Answers basic questions about installation, operation, configuration, customization, and usage of assigned products.- Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures.- Escalates complex problems to the Remote Support Engineering staff or Field Engineering.- Typically provides technical support for internal and external customers.- Escalates complex problems to higher level of expertise within o


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