Servicing Risk & Compliance Manager

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POST DATE 9/3/2016
END DATE 12/19/2016

wolfcreek Consulting Cleveland, OH

Cleveland, OH
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Job Classification
Full Time
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Servicing Risk & Compliance Manager


The incumbent assists the Servicing Risk & Compliance Sr Manager and the departments' functional managers with the research, assessment, coordination and implementation of processes and controls needed to ensure compliance with applicable Federal, State, and Local laws and regulations, and Investor servicing requirements. Working with the Mortgage Compliance department, this position generally encompasses researching compliance issues, monitoring & reporting compliance results, designing operational compliance solutions, providing compliance training to staff with the input and guidance of the Mortgage Compliance and Employee Development departments, and working with senior management to implement effective compliance controls, procedures and, where applicable, new or revised policies. Assists in the direction, coordination and management of audits and compliance assessments (internal & external) and any associated remediation implementation/monitoring. Ensures department procedures are updated, aligned and completed in conjunction with the overall compliance/auditresponsibilities of this position. Responsible for the maintenance/management of the online procedure manual.


Bachelor's degree in business or finance related field or equivalent relevant education and experience. Five (5) to eight (8) years relevant experience with demonstrated understanding and application of residential loan servicing compliance requirements and procedures. Project management experience. Experience with Fiserv's LoanServ system is a plus.


Extensive knowledge of federal and state residential loan servicing compliance regulations, GSE guidelines and residential loan products and services. Extensive knowledge of and the ability to apply advanced concepts, practices and procedures used in Residential Loan Administration. Computer literate with intermediate to advanced proficiency in word processing, spreadsheet, database, e-mail applications, and mortgage banking systems. Excellent communication (verbal and written), organizational and follow-up skills. Strong analytical and research skills. Ability to prioritize and manage multiple assignments simultaneously and meet established deadlines. Ability to work both independently and in a team environment to complete the functions and tasks assigned. Ability to identify potential concerns and drive the resolution of such issues. Ability to train, delegate and review the work of lower level employees. Ability to prioritize and organize work assignments for a work group. Ability to negotiate and collaborate with others, initiate action, adapt to change, make difficult decisions and accept challenging assignments.