Servicing Systems Analyst

Reporting to the Servicing Systems Group Supervisor, the team player is responsible for and support of a diversified array of functions including the development and production of functional user reports, special projects, process improvement initiatives and the development of visual basic scripts. Specific Responsibilities for this position include: Responsible for developing and producing functional user reports on a routine and as need basis using various query building and report writing software to streamline processes and to ensure compliance with PHH procedures and investor guidelines. Collects, analyzes and interprets data relative to CPI and makes recommendations and assists with the implementation of data integrity reports. Performs workflow analysis to improve efficiency, productivity and cost savings and then makes recommendations for improvement and assists in the implementation of new procedures. Performs follow-up with staff and manager to determine actual benefits. Gathers and documents procedure requirements from functional user groups and then develops and maintains Visual Basic code to automate redundant processes. Develops and periodically reviews written procedures to ensure they are updated and integrity is maintained. Refresh files as needed. Takes ownership for special projects assigned and reports current status to supervisor/manager on frequent basis. Conducts research and analysis and then coordinates the implementation of each project and conducts follow-up to ensure successful implementation. Assists in the development of training initiatives and provides support of various mortgage servicing software to other business analysts in Servicing.