Sewer Repair Sales Specialist
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POST DATE 8/12/2016
END DATE 12/9/2016
American Residential Services
Tinton Falls, NJ
JOB DESCRIPTIONAPPLY Job Description
Represents the Company as an experienced plumbing technician and external selling agent of products and services by providing first contact with potential customers and coordinating the sales process through payment.
Identifies sewers in need of repair or replacement using an in-pipe video camera and pipe locator.
Provides a description of diagnosed problems to the customer in terms that can be understood.
Calculates costs and provides a written estimate to customers when sewer repairs are necessary.
Educates customer in sewer replacement process and payment options to aid in their purchasing decisions for Company products and services.
Closes sales by preparing contracts, permits, and notification forms.
Coordinates payments and/or financing arrangements with customer.
Interfaces with American Home Shield and other warranty companies, as needed. Coordinates service needs with warranty representatives for authorization.
Prepares purchase orders, assigns order numbers and coordinates purchases from suppliers and/or in-house inventory.
Coordinates with Technicians and Customer Service Representatives regarding customer's repair needs and the scope of work to be done.
Coordinates with city, county inspectors and public works employees to verify information regarding installation requirements.
May travel to job sites to oversee aspects of job and ensure overall customer satisfaction.
May schedule appointments with customers to review invoices and other related documents.
Prepare, communicate and obtain approval for change orders with the customer if the scope of the work changes.
Prepares sales reports, updates lead database and performs administrative support within the office.
Schedules installations, oversees ordering of equipment and materials for the job and provides general installation instruction.
ESSENTIAL TECHNICAL SKILLS:
Understand intermediate plumbing math and read commercial drawings.
Understand fundamentals of commercial drain cleanings.
Have a fundamental knowledge of fuel gas systems.
Follows all guidelines prescribed in the Plumbing and Sewer Sales Policy. Job Requirements
A High School diploma, or GED, and 1-3 years related plumbing service experience is required. At least 6 months of sales experience within the technical service industry is also required. Related experience and/or advanced training or any equivalent combination of education and experience may be substituted. Knowledge of plumbing codes, safety standards, Company services and good communications skills are required. Must be computer literate with knowledge of Microsoft Office products. This job requires the ability to operate an in-pipe video camera in addition to other general plumbing equipment.
ARS is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, ARS may provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.