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Shampoo Floor Care Attendant

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POST DATE 9/15/2016
END DATE 10/18/2016

Universal's Cabana Bay Beach Resort Orlando, FL

Orlando, FL
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)


Coordinates and executes the cleaning of offices, rooms, and public areas to standard. Works with various departments, especially Engineering. Responsible for completing special projects that maintain and create a product that exceeds guest expectations. Extensive use of cleaning equipment such as carpet, floor polishing, pressure washing machines etc. Ensures adherence to Loews Hotels Star Service standards. Job Specific 90' Handles assignments in a timely manner and follows up with leadership team. Follows and ensures compliance to all hotel key control procedures by staff Follows and ensures compliance with lost and found procedures Conducts regular inspections of Housekeeping items including specific chemicals, and cleaning equipment and reports back any deficiencies. Prepares work orders for repair, renovation or replacement with Director approval Coordinates restocking of storage areas Maintains proper condition of inventories Handles complaints in accordance with Loews Hotels Handle Guest Complaint standards, ensuring guest satisfaction Consistently demonstrates excellent guest service skills. Interacts daily in a positive manner with guests and staff. Maintains a positive & constructive workplace that values diversity & uncompromising standards of excellence Performs multiple activities to meet time critical deadlines Able to operate floor and carpet care equipment Knowledgeable of Loews Hotels training guidelines and procedures Ensures compliance with established cleaning procedures Reports needed office and public area repairs immediately to Engineering department Examines carpets, drapes, & furniture for stains, damage, & wear reports needs to appropriate Manager, informs Director of redecorating needs Prepares Engineering work orders as needed Comply with OSHA regulations & ensure hotel life safety Participates in daily/weekly/monthly department meetings and training sessions General 10' Promotes and applies teamwork skills at all times Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance Is polite, friendly, and helpful to guests, management and fellow employees Executes emergency procedures in accordance with Loews Hotels standards Complies with required safety regulations and procedures Attends appropriate hotel meetings and training sessions Maintains cleanliness and excellent condition of equipment and work area Complies with Loews Hotels standards, policies and rules Recycles whenever possible Remains current with Loews Hotels information and changes Complies with Loews Hotels uniform and grooming guidelines