Shift Leader Bilingual English/Spanish (2290 Otay Lakes Road)

Job Description: Job Description: Interested in working at Blockbuster? We're a dynamic company where people who have a passion for movies and games really shine. Sound like you? Bring your enthusiasm and experience to Blockbuster. We're looking for high energy, a positive attitude and self motivation. If you're looking for flexible hours, advancement opportunities and other great perks this could be the beginning of a beautiful career.As the Manager on Duty, responsible for supervising and coaching Customer Service Representatives to create a positive customer experience while achieving sales results. Job Requirements: Directs employees in the creation of a positive customer experience that includes a proactive interaction and immediate resolution of customer issues as needed. Has the responsibility for meeting sales goals for their shift set by the store manager. Responsible for assigning individual shift goals to employees and following up with each of them to ensure delivery of goals. Coaches and develops CSR's on their shift per standard and as needed. Ensures that proper inventory, cash controls, and loss prevention procedures are in place and followed. Processes administrative tasks as needed including reviewing and taking action on daily reports. Ensures store appearance and merchandising is in compliance with ongoing marketing programs, product is displayed timely and appropriately, and the store is clean and maintained per company standards. Perform other duties as assigned Education and Experience: High School Diploma or equivalentAt least 1 year prior retail sales/customer service experiencePreferred knowledge of Microsoft Office Products Skills and Qualifications: Must be Bilingual (English/Spanish)Excellent customer service and sales skills General knowledge of movies and games Flexibility to work shifts as needed Strong written and verbal communication skills Ability to perform all job duties and to lift up to 35 pounds from floor to waist Additional Information: If you love great entertainment including FREE rentals and your skills are a good match for this position, apply to Blockbuster now, this could be the place for you.