Shipping Coordinator/Repair Technician

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POST DATE 8/16/2016
END DATE 12/8/2016

Milwaukee Tool Seattle, WA

Seattle, WA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Under the direction of and reporting to the Factory Service Center Branch Manager, the primary duty of the Shipping Coordinator/Repair Technician will be to perform shipping and receiving responsibilities and repair and/or service work of Milwaukee products in accordance with prescribed procedures.

Duties and Responsibilities

Shipping / Receiving

* Perform a variety of shipping and receiving duties in accordance with prescribed procedures.

* Receive and record units, parts and accessories ordered or returned for repair, service and/or stock.

* Visually inspect goods received and route for storage, repair and/or service.

* Fill and pack orders and repairs for shipment to customers; prepare shipping documents and determine shipping charges.

* Load and unload trucks and operate material handling equipment.

Service / Repair

* Work involves disassembly of units, diagnosis of operating difficulty, location and replacement of worn or defective parts within times in accordance with work instructions.

* Perform prescribed inspections and make decisions as to feasibility of repairs.

* Keep records of parts used and provide data for billing and/or warranty information.

* Recognize and report operational irregularities and defective materials.

* Set-up and perform electrical and mechanical tests to insure product's repair and/or work performed is in conformance with prescribed quality standards.

* Work from parts sheets, specifications and drawings.


* Assist with sales and service counter duties; draw parts from stock as needed to service counter trade; * maintain monetary transactions; record maintenance and assist with inventories as required.

* Assist in performing counter procedures including answering phones, placing orders, logging in tools, and assisting walk-in customer traffic.

* Responsible for quality of work, safety and housekeeping in area assigned.

* Perform miscellaneous tasks as directed.

Job Requirements

* Requires an education equivalent to high school diploma or GED.

* One to two years of previous experience in electrical and/or mechanical repair is preferred.

* Experience of two to three years in a customer service position is preferred.

* At least one year experience in a similar position to become familiar with shipping, receiving, and counter procedures is preferred.

* Must possess effective business communication skills and ability to understand local branch market.

* Must be proficient in computer skills and Microsoft Office applications.