Shula's Host/Hostess

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POST DATE 9/19/2016
END DATE 10/18/2016

InterContinental Tampa Tampa, FL

Company
InterContinental Tampa
Job Classification
Full Time
Company Ref #
hc.1A0FAB5035A875A9
AJE Ref #
576216392
Location
Tampa, FL
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

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The host or hostess is the critical first impression of the restaurant, and therefore is empowered to create memorable guest experiences. Job Description * Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu. * Read, maintain and make daily entries in the log book to coordinate communication between shifts and management. * Maintain proper set-up of dining room. * Receive records and make any necessary arrangements for reservations and special functions in the restaurant. * Comply with attendance rules and be available to work on a regular basis. * Perform any other job related duties as assigned. Experience, Skills and Knowledge * Ability to comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials. * Ability to remember, recite and promote the variety of menu items. * Ability to move throughout a crowded room to seat guests with or without reasonable accommodation. * Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. * Ability to establish and maintain effective working relationships with associates, customers and patrons. * Must have the ability to communicate in English Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefits plan that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical, Dental and Vision Insurance programs geared to you and your family's needs as well as Vacation/Sick/Holiday benefits. For your financial wellness HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life Insurance and Short and Long-Term Disability. In addition, our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. HEI Hotels & Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, veteran status, and other legally protected characteristics. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled