Site Operations Printer Technician: Rochester, NY

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POST DATE 9/1/2016
END DATE 12/4/2016

SmartSource Technical Staffing Rochester, NY

Company
SmartSource Technical Staffing
Job Classification
Full Time
Company Ref #
23027852.21599509
Required Licenses/Certifications
df-aj
Location
Rochester, NY
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
AJE Ref #
576053769

JOB DESCRIPTION

POSITION:6783 Site Operations Printer Technician: Rochester, NY

NUMBER OF OPENINGS: 1

LOCATION: Rochester, NY

JOB TYPE: One year possibly renewable contract

COMPENSATION: $25 per hour

HOURS: Normal business hours

ESTIMATED START DATE: Feb. 1, 2016

SmartSource has a 1 year contract opportunity for a dedicated Site Operations Printer Technician in Rochester, NY. This position will support a Managed Print Services contract on site at a corporate campus. Occasional travel to satellite offices in the area may be required.



ROLE & RESPONSIBILITIES:
.Install, integrate, configure and customize products at customer site to satisfy requirements outlined on Statement of Work (SOW)

.Respond to dispatched service calls in assigned territory within Customer SLA commitments

.Accurately diagnose, repair & maintain product(s) and accessories in peak operating condition within published electrical, mechanical and print quality specifications

.Effectively schedule calls to manage SLA requirements across assigned activities

.Ensure regular and effective communications with customers to ensure awareness of call acceptance, ETA, status and closure

.Train Customer on appropriate usage of Lexmark product & features

.Ensure proper repair and maintenance procedures are performed on identified device(s) and Total Service Call Procedures are completed prior to leaving customer site.

.Follow prescribed administration procedures to ensure proper collection and reported of required data, including, but not limited to; call acceptance, status updates, call closure and debrief, parts returns and tracking

Manage local part inventory and ensure accurate tracking of inventory levels and transactions.



EXPERIENCE AND BACKGROUND:



Candidates will possess a valid driver's license.
Candidates with college or technical school certificate and/or five (5) or more years of copier/printer repair experience are preferred.
Excellent customer service and trouble shooting skills are essential.
Strong technical and mechanical ability, outstanding communication skills are essential.

TECHNICAL COMPETENCE:
.Demonstrated knowledge of software driver implementation in MS 98, 2000 Pro and NT 4.0. .Knowledge of IP protocol schema and basic network protocols such as SNMP.

.A+ Certification Required
.Proven progressive knowledge of functional areas to be supervised: Lexmark, Hewlett Packard, Xerox copier and laser printer experience preferred.

.Competency in hardware/software diagnosis as obtained by 5 or more yrs of field service exp.

Background check, employment verification and drug screen required.

Please send updated word document resume to Jose: jpavon@smartsource-inc.com