Site Services Manager

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POST DATE 8/12/2016
END DATE 12/10/2016

Jones Lang Lasalle Humacao, PR

Company
Jones Lang Lasalle
Job Classification
Full Time
Company Ref #
42209BR
AJE Ref #
575860598
Location
Humacao, PR
Experience
Mid-Career (2 - 15 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Position Title
Site Services Manager

Auto Req ID
42209BR

Job Description

We are currently seeking a Site Services Manager supporting our pharmaceutical client to supervise and direct the operations and performance of vendors and call center. Perform and / or direct the performance of all facility departmental service requests, insuring work performed in all spaces is accomplished efficiently and that agreed service scope and performance are achieved with a minimum amount of disruption and alignment with core site activities. The Site Services Manager will also be responsible for managing these vendor relationships and coordinating related services with this provider base, including preparation and / or response to events or requests.

RESPONSIBILITIES:

Management of third-party contractors / vendors engaged in operating and maintaining the property and delivery of the following services:

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Food, vending and office refreshment services
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Janitorial
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Specialty / regulated cleaning
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Groundskeeping
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Pest Control
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Mail and package logistics
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Shipping / Receiving
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Internal Events and Meetings
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Call Center
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Municipal Waste and recycling
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Hazardous Waste
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Other soft services as assigned by the client.
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Read and fully understand the requirements set forth in the Master Services Agreement and applicable performance measurements.
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GMP awareness and training completion as this is a regulated site.
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Develop strategic improvement plans leveraging industry best practices. Identify and drive savings initiatives in concert with strategic sourcing function.
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Meet or Exceed Site KPIs; Monitor SLAs monthly to identify potential off track areas and plan corrective actions accordingly.
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Conduct Manage by Walking Around (MBWA) and GEMBA tours. Personally have high level of operational awareness (know what s going on across all of your service delivery areas). Proactively communicate issues to your Site Director, demonstrate operational awareness.
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Host quarterly Performance Reviews with key vendors.
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Provide quality analysis of customer service results and develop effective response plans and implement per the plan.
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Support the implementation of the EHS management system by the following: (1) develop vendors management program that incorporates EHS; and (2) ensure subcontractors submit the necessary data to compile EHS related KPI s (monthly submit total worked hours and OSHA recordable accidents) as required by the customer.
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Demonstrate strong collaboration and teamwork with the COE network and your Site team. Proactively share and reapply all learnings, successes and best practices within your COE.
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Proactively partner with key vendors. Effectively implement vendor management best practices. Communicate KPI and SLA requirements to them in a timely way. Engage them in identification of service delivery improvement and savings identification. Develop a deep expertise across all Work Place Services areas. Identify training opportunities to further develop skills as needed.
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Meet JLL s commitment for budget to actual spend to achieve cost savings for your individual campuses. Complete variance reporting and reforecast to meet the monthly reporting calendar dates. Review your current operating programs and budgets to assure we are maximizing efficiencies.
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Receipt all goods and services in JLL E-1 Financial System (Vendor invoice review and qualification, budget performance tracking, Purchase Order preparation).
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Monitor purchase orders to ensure sufficient funds are available to process payments to service partners and vendors.
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Network externally to identify best practices that can be shared.

MINIMUM REQUIREMENTS:

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High School diploma or G.E.D. equivalent is required.
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An Associate s or Bachelor s degree is preferred.
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Ten years of experience in IFM, with a minimum of five years of vendor management experience.
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GMP environment experience is desirable.
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Required background or training and/or in depth in experience in multiple Workplace Services areas, e.g., Mail, Shipping/Receiving, Janitorial, Internal Meetings, Document Services, Waste Management.
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Strong client management skills demonstrated skills in managing high level client communications.
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Ability to multi-task and effectively organize responsibilities to achieve portfolio goals and objectives.
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Experience managing process and leading change.
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Ability to identify, evaluate and then articulate trade-offs, recommendations, and risks associated with changing project requirements and/or reprioritizing projects.
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Clear focus under pressure.

Start a lasting career with JLL today!

Total Rewards reflects JLL s investment in employees needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at www.us.am.joneslanglasalle.com/UnitedStates/EN-US/Pages/Careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 42209BR.

#LI

Full/Part Time
Full-Time

Regular/Temporary
Regular

Org Marketing Statement
About JLL

JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, JLL has more than 280 corporate offices, operates in more than 80 countries and has a global workforce of more than 60,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 4.0 billion square feet, or 372 million square meters, and completed $138 billion in sales, acquisitions and finance transactions in 2015. Its investment management business, LaSalle Investment Management, has $58.3 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.

JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas.

As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business.

Our values define who we are, underscore our commitment to clients and provide direction for everything we do.

Our unique culture has been recognized by industry experts and our peers. We are:

A best company to work for in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong.

World s Most Ethical Companies from Ethisphere Institute for seven consecutive years.

America s 100 Most Trustworthy Companies from Forbes Magazine.

#1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years.

This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.

EEO Statement
EEO Statement

JLL is committed to developing and maintaining a diverse workforce, and strongly believes in equal opportunity extended to all individuals in all aspects of the