Small Commercial Portfolio Underwriting Technician

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Salem, VA

Salem, VA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Small Commercial Portfolio Underwriting TechnicianJob ID #:
8335 Location:
Salem, VAFunctional Area:
Underwriting SBU:
27102 - Commercial Lines OtherPosition Type:
Full - Time Education Required:
Associates DegreeExperience Required:
1 - 3 Years Relocation Provided:
NoJob DescriptionThe Hanover is seeking a Portfolio Underwriting Technician to join our growing Small Commercial team in our Salem, VA office.Position summary:
Small Commercial Underwriting Technicians and Associates are responsible for supporting the various Underwriting functions in partnership with assigned Underwriters. UTs and UAs are responsible for preparing and providing key data, following up on outstanding issues, and making recommendations to assigned Underwriters within their functional area in support of managing a profitable book of business.Responsibilities/Essential Functions:
- Provide daily support to Underwriting in the management of all underwriting transactions, service standards, agency relationships, and compliance rules and documentation.- Under general supervision performs standard duties utilizing developed procedures for account triage, risk acceptability, file preparation, and basic to moderate complexity analysis of underwriting transactions including report ordering, file documentation, file documentation, and agency communications- Coordinates multiple deliverables to achieve service standards and underwriting guidelines- Provides accurate rating instructions for high quality output- Build and demonstrate knowledge of underwriting Systems, workflows, systems ,compliance rules, lines of business and coverages to support underwriting functions in Small CL- Per UT Authority level granted, executes within guidelines and appropriately escalates issues to their underwriter and manager.- Developing proficiency in basic underwriting analysis, file preparation, report assessment and compliance rules.- Learning territorial differences and business strategies for growth and profitability.- Developing ability to build and maintain close working relationships with agents, underwriters and peers.Key Measures of Success:
- Underwriter partner(s) achievement of business goals- UW profitability based on growth, loss ratio, retention, new money and other measures as appropriate- Execution to all Service metrics, alighted with workflows, and UT best practices- Agency relationships as measured by agency feedback- Internal relationships- as measured by feedback from underwriter and internal peersPosition RequirementsRequired Skills, Key Competencies and Experience:
- Associates degree preferred and 2+ years of relevant industry experience- Underwriting knowledge and awareness of how the various roles/functions fit together and importance of each- Demonstrates solid understanding of basic exposure/control analysis and coverage.- Demonstrates superior problem solving skills, knows how to find missing information.- Thorough and consistent.- Excellent customer service, and phone skills, intermediate computer skills, including email, windows interface, etc.- Knowledge and understanding of business strategy- Communicates effectively with internal and external contactsBenefits to joining The Hanover's team:
- Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance- Retirement/401(k) program, including 100 percent company match up to first six percent of pay- Employee Stock Purchase Plan (ESPP) with 10 percent discount on company stock- Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling- Employee development/education assistance and professional/industry designation programs and reimbursementThe Hanover Insurance Group, Inc. (NYSE:
THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company maintains excellent ratings from A.M. Best, Standard & Poor's and Moody's.EEO statement:
'The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.'The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed 'Employment Agency Agreement' already on file with Human Resources - The Office of Talent Management. .