Similar Jobs

View More

Spa Attendant

This job is no longer active. View similar jobs.

POST DATE 9/11/2016
END DATE 10/8/2016

Mandarin Oriental, Boston Boston, MA

Company
Mandarin Oriental, Boston
Job Classification
Full Time
Company Ref #
hc.259CB41E11572972
AJE Ref #
576140892
Location
Boston, MA
Experience
Entry Level (0 - 2 years)
Job Type
Regular

JOB DESCRIPTION

APPLY
The Group Mandarin Oriental Hotel Group is an international hotel investment and management group, which now operates, or has under development, over 10,000 rooms in 23 countries with 16 hotels in Asia, 14 in The Americas and 9 in Europe. The Hotel Situated in the heart of the Back Bay overlooking Boylston Street, Mandarin Oriental, Boston will introduce a stunning new façade to one of the most desirable addresses in Boston. Our luxurious 138 guest rooms and 12 suites will set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa will introduce Boston to world-acclaimed and unique Mandarin Oriental therapies. Strategic Intent It is the mission and intent of this position that the colleague will take full responsibility for all aspects of the Spa and Fitness operations. Scope of Position The Spa Attendant is responsible for, but not limited to, the overall spa and fitness staff tidiness and appearance. Organizational Structure The Spa Guest Service Attendant reports directly to the lead Spa Attendant Supervisor. PURPOSE Under the guidance of the Spa Director and within the limits of the Mandarin Oriental Policies, ensure that all operational procedures, codes of conduct and standards of appearance set down by the Spa Manager are adhered to by all staff. Help create a happy and motivated team and ensure the smooth running of the spa at all times. Duties & Responsibilities Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement. Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission Statement Keep work area clean and neat at all times. Must follow all Standards and Procedures as taught by legendary trainers, Head Therapist or Reception Manager. To ensure that a high standard of service is maintained throughout the Spa. Assist in the operations of all spa departments as required: Front Desk Spa Retail Area Relaxation Area Sluice Area Fitness Center Spa Suites Report dysfunctional equipment to Spa Director To maintain inventory of supplies for the operations of the spa To attend daily line-ups, weekly and monthly spa meetings. Will be expected to assist various demonstrations and events. To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director. Must attend all training courses as deemed necessary, and must adhere to training as set down by the Spa Director. Must have the ability to courteously interact and answer all spa and hotel related questions with guests. Assist in all areas of the spa as and when necessary. To be adaptable and accountable for all actions. Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Director. Will be responsible for the maintaining the cleanliness of the entire Spa in particular the changing rooms, toilets, showers, relaxation areas, fitness center and Treatment suites. These should be kept in a neat, tidy and sanitary manner in accordance with the Standards and Procedure and Health and Safety Standards. Will have attention to detail and be able to arrange spa items in a decorative manner. To assist in the smooth flow of the guests journey throughout the day. Will be expected to aid therapists in setting up for treatments and clearing away after. Will be expected to ensure lockers are stocked with clean linen at all times and remove soiled linen. To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at work Law and Health and Hygiene standards are implemented and monitored within the spa. Serve guests food and beverage in the Spa Café when needed Courtesy to guests and other members of staff at all times. To attend to guests in both the relaxation, waiting areas and fitness centre ensuring that they are comfortable as well as offering refreshments. Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position, or assigned by the Spa Manager. Will greet each guest with a smile and acknowledge guest even in passing. Will proactively offer assistance to all spa guests when necessary. Educational Background Must possess a good written and verbal command in the English Language Delighting our clients Awareness and sensitivity to the concept of luxury and quality Responsive and genuine with customers Sustains performance Confident with customers Working together as Colleagues Communicates a compelling vision Inspires co-operation and commitment Adapts work style and ethics appropriately Actively listens and builds on other ideas Effectively understands and uses resources Is culturally sensitive Good written and verbal skills Promoting a Climate of Enthusiasm Has energy and drive A sense of urgency Motivating individual Communicates clearly Open to feedback and learning Possess potential to grow Acting with Responsibility Establishes accountability for self and others Can identify core issues and problems Emotionally stable and mature Accepts feedback Manages respo(ref. 48261)