Job Title: Spa Concierge Reports To: Spa Manager Average hours per week : 40 Job Summary: Responsible for answering phones and questions regarding spa services, greeting guests, scheduling appointments, coordinating group bookings, checking guests in and out, and cashiering. Selling retail products, as well as, up selling of services and upgrades while meeting booking and retail goals. Consistently provides exception guest service at all times. Extent of Job Authority: Under the direction of the Spa Manager, responsible for scheduling and coordinating appointments, cashiering and assisting guest with checking in/out. Specific Duties Performed: Answer the phone promptly in a professional manner, proper salutation, and assists guests with any questions. Accommodate guests' needs by scheduling, confirming, and changing appointments accurately and timely. Maximize revenue by promoting services, special hotel and spa programs, packages, and upgrades. Greet and facilitate check in and out of spa providing friendly, efficient, and accurate service. Assist guests on the retail floor, provide spa tours, and other tasks as needed. Issues lockers, robes, and slippers to guests checking in when necessary. Ascertains correct guest information and enters accurately in the computer. Solicits guest feedback. Assist and resolves scheduling conflicts with minimum supervision. Enforce cancellation policies and follows up on collections. Provide current and detailed information about all services and products offered by the Spa. Handle sales transactions and keeps an accurate bank. Follow procedures for posting charges, cash, safe deposits, refunds, gift cards, and in room charges. Maintain accurate and efficient filing system. Promote sales of additional Spa services and/or products through upgrades. Promote, sell, and properly handles all gift certificate transactions. Ensures that all spa treatment rooms are kept in accordance with standard operating procedures and health and safety guidelines. Ensure that the designated areas of the spa are fully stocked with the needed supplies and amenities. Properly maintain the daily log, including accounting for completed tasks, tracking issued keys, issued lockers, and reviewing the communications log on a routine basis. Maintain professionalism, grace, and dignity at all times Refrain from discussing company or personal business at all times Maintain a clean, organized, and safe working environment Ensure the safety and security of all guest and team members by reporting any suspicious activity to Spa Manager and/or designee Demonstrate working relationship and communication skills conductive to a professional and friendly work environment with all departments, team members, and management Maintain up to date knowledge of all spa/hotel amenities as well as any special events Resolve and/or refers to management all guest requests, concerns, complaints and suggestions quickly, efficiently and courteously in a continuous effort to provide exceptional guest service. Attend all training and team meetings as required. Perform and assists with other duties as assigned or requested by management.