Spa Director

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POST DATE 9/16/2016
END DATE 10/16/2016

Grand Geneva Resort & Spa Lake Geneva, WI

Lake Geneva, WI
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)


Position Purpose Responsible for the overall operation of the Spa and Fitness Center, including high standards in Spa/Fitness services and operations, while maximizing profitability. Essential Functions - Maintain and increase Spa revenue. - Understand and analyze profit and loss statements to help budgeting and forecasting. - Monitor and control departments expenses and payroll. - Participate in the development and oversee the implementation of Spa operating budget. - Oversee hiring, training, supervising and evaluating of all Spa staff with assistance of Supervisors when necessary. - Attend the daily Huddle meetings at main hotel. - Maintain MOD (Manager on Duty) book. - Review staff goals from strategic plan. - Attend sales functions/ trade shows. Position Requirements - Minimum of 5 years Spa management experience. - Luxury hotel experience preferred. - College graduate or professional certifications in spa treatments preferred. - Prior experience w/ Spa Soft software. - Prior P/L experience and responsibility. - Passionate about hospitality and customer service driven. - Must possess good organizational /time management skills. - Able to develop camaraderie with team members. - Ability to hold yourself, employees, and organizations accountable for their actions. - Respond constructively to emotional situations, high pressure and conflict - Ability to work a flexible schedule including days, nights, weekends and holidays. Reporting Relationship This position reports to the Director of Operations Exemption Status Exempt Note This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. TSSHO