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Spa Lead

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POST DATE 9/16/2016
END DATE 1/17/2017

Great Wolf Resorts Grapevine, TX

Grapevine, TX
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Entry Level (0 - 2 years)
High School Diploma or GED



* Willingness to accept the most effective role
* Responsible for the promotion of a safe and professional workplace through adhering to policies and procedures as outlined in the Great Wolf Resorts handbook.
* Follows all duties listed in Spa Host job description
* Leads by example
* Train new hires(spa hosts) on all responsibilities
* Ensure training checklist is followed during new hire training
* Ensures, implements, and trains on all Spa Ritual traditions and standards
* Ensures all opening and closing lists and duties are completed
* Delegates tasks for spa hosts and technicians to stay productive during their scheduled shift
* Ensures Elements and Scooops Kid spa services and atmosphere is consistent with brand
* Trains all spa hosts on new protocols, changes/updates or topics of weakness
* Conducts weekly/monthly/quarterly trainings for spa host team as needed
* Training & tracking of retail sales for spa host team
* Utilizes spa software and understands functionality of all aspects of the software system
* Ensure consistency in guest services with all spa pack members
* Has excellent knowledge of all spa services and retail
* Execute standard telephone procedures using appropriate customer service etiquette
* Support in managing changes to inventory and conducts a monthly inventory count
* Ensures all spa bookings and Scooops packages are booked correctly
* Maximize spa booking for each service technician thru up selling and managing books
* Participate in any required trainings and implement practices that are taught
* Consistent management style and follows lead from Manager, yet empowered to handle staff and guest challenges when Manager is not present
* Resolve guest challenges, utilizing support from supervisor, manager, director, or MOD
* Takes care of his/her own well-being by having good skin care and wellness practices
* Current with the industry trends
* Participates fully in Project Green Wolf, our company-wide environmental sustainability initiative, which includes, but is not limited to, recycling, waste reduction, and energy and water conservation.

High school diploma or equivalent
1+ year Spa Host/Front desk experience preferred
Previous customer service/hospitality experience
Previous retail sales experience preferred
Basic computer skills and knowledge of spa software
Takes an exhaustive approach to every task. Committed to comprehensive and in-depth analysis, planning and implementations of every work task
Ability to work in a team environment with professional demeanor
Ability to read and write English, to interpret documents such as safety rules, operating and procedure manuals;
Basic math skills with ability to add, subtract, multiply, and divide.
Must be flexible regarding scheduling as it is based on business demands
Excellent interpersonal skills, effective communication, and time management

Able to lift or push up to 30 pounds, bending, stretching, and able to sit or stand for long periods of time

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled