OVERVIEW/BASIC FUNCTION: Responsible for monitoring spa facilities, ensuring positive and friendly guest relations. Observes all activity within assigned areas, offering assistance and instruction to guests/visitors. Assisting the Spa Director in organizing and supervising the daily operation. Assisting and filling in at the spa reception as often as needed. Supervising the spa staff while maintaining the highest quality of service and standards in the different departments of the spa. To continually learn and become knowledgeable in spa services and therapies, health and wellness. QUALIFICATIONS: High school graduate or equivalent vocational training certificate. At least 3-4 years spa management experience in a luxury spa environment, preferably within a luxury hotel. CPR certified and A.E.D. certified Fluency in English both verbal and non-verbal. Knowledge of "Spa Soft" software. Must be available to work various hours/days, including but not limited to mornings, nights, weekends, and holidays. Provide legible communication and directions. Compute basic mathematical calculations (add, subtract, multiply and divide numbers). Ability to: * perform job functions with attention to detail, speed and accuracy. * prioritize, organize and follow up. * be a clear thinker, remaining calm and resolving problems using good judgment. * follow directions thoroughly. * understand guest's service needs. * work cohesively with co-workers as part of a team. * work with minimal supervision. * maintain confidentiality of guest information and pertinent hotel data.