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Spanish Bilingual Customer Care Rep

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POST DATE 8/17/2016
END DATE 10/8/2016

Synnex Hunt Valley, MD

Company
Synnex
Job Classification
Full Time
Company Ref #
CNX00027749
AJE Ref #
575903340
Location
Hunt Valley, MD
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Spanish Bilingual Customer Care Rep

DO YOU SPEAK ENGLISH AND SPANISH? DO YOU HAVE A PASSION FOR A CAREER IN CUSTOMER SUPPORT? CONCENTRIX IS NOW HIRING FOR A BILINGUAL ENGLISH/SPANISH CUSTOMER SUPPORT REP!
The Level 1 Bi-Lingual (Spanish and English) Customer Support Rep is the initial post sales contact and answers inbound phone calls, emails or chat interactions with end users. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 technical and service problems. The Representative ensures proper procedures are followed and is responsible for overall customer satisfaction

Responsibilities:

Answers and responds to inbound calls, emails, or chats

Verifies all contact information

Creates service requests within supplied Customer Relationship Management (CRM) system

Files appropriate data (soft and hard copies)

Provides direction to customers promoting online self-service and web based solutions

Escalates to Technical Support unresolved customer issues

Keeps up to date of client performance requirements, product line and service offerings

Achieves specified performance goals

Additional responsibilities as required

Requirements:

Must fluently speak and write English AND Spanish

High school diploma or equivalent

Ability to pass background and identity verification screen

Previous experience in a customer support role

Previous experience in a technical support role a plus, but not required.

Ability to type 30 WPM

Any familiarity with networking or telephony concepts is a plus, but not required

What we Offer:

A rapidly growing company with significant career growth opportunities

A culture committed to teamwork and continuous improvement

An attractive compensation package including medical, dental; PTO, paid holidays.



Company Description:

A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 24 countries with a staff of more than 54,000 who speak 40 languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.

US-MD-Hunt Valley
US-HUN-SCHIL-01 (236)
235 Schilling Road, Suite 103
Hunt Valley, 21031

235 Schilling Road, Suite 103