Spanish Chat Representative

Requisition Number 11971935 Job title Spanish Chat Representative Location Cork Country Ireland City Cork State Co. Cork Job type Job description ave you ever shopped online, using the Internet and wished you had someone to help you? Using advanced chat technology, we want to provide our customers with a superb customer experience by instantly offering them with the option of assisting in navigating our website, answers any questions and helping them in placing their order. The Chat Sales Consultant will offer a pre sales consultation providing expert advice to customers on all Apple products and third party products. The WW Apple Online Store Sales and Service team is looking for energetic, motivated, outgoing, customer orientated individuals who want to offer Apple Customers an unparalleled experience over a fully website integrated chat system. At Apple, we believe in hard work, a fun environment, and the kind of creativity and innovation that only comes about when talented people from diverse backgrounds approach problems from varying perspectives. We believe each customer interaction is also an Apple product, an opportunity to delight, engage, and inspire. By focusing on the smallest of details, we can make big impacts with our customers. Building this environment starts with intrinsically motivated, creative .Learn about our products and become an expert on Apple product benefits and related accessories; .Understand Apple's Digital Lifestyle; .Provide consultative solutions to customers based on their needs; .Understand how to leverage multiple sources of information to stay current on product features and technology changes; .Understand how to appropriately set customers' expectations, after they have placed their order, e.g., "what happens next" to ensure a favorable end to end purchase experience; .Has excelled in a customer facing environment; .College degree preferred .Has experience with both Mac and PC .Can translate 'tech speak' into everyday, understandable terms .Function comfortably in a fast paced, performance based contact center environment where contacts are monitored, recorded, and quality assessed. Desired Behaviors .Customer focused, detailed oriented individuals; .Ability to offer responses to customers in fast paced environment, understanding the dynamics and responsibilities of written communication and its consequences .Independent thinkers with a passion for self owned career development; .Creative problem solvers; .Comfortable working with ambiguity; .Ability to maintain a positive attitude in high stress/fast paced work environment .Drive for results, demonstrates high degree of drive and determination. .Adaptive and flexible to changing technologies, process and environments. .Ability to work and make decisions with minimal supervision .Strong organizational skills .Flexibility to work shifts on a 7 day schedule .Team Player Experience Required .Excellent written communication skills .Ability to type accurately 35+ words per minute .Ability to navigate Apple platforms such as iTunes .Ability to discuss Apple products at a basic technical level .Professional verbal and written communication skills; .Technical aptitude (computer literate, able to quickly learn new applications); .Ability to work in cross functional teams .Fluency in GermanIndustries: Computer Hardware Media / Publishing Computer Services