Spanish Speaking Bilingual Customer Service Representative 8/18/2016
Cox Corporate Services, Inc.
JOB DESCRIPTIONAPPLY DESCRIPTION
Are you BI-LINGUAL and ready to ignite your career with the fastest growing, financial services company in Indiana and the U.S.? Our lending services team has grown significantly over the last two years and we are hiring individuals who want to grow their career with us.
WHAT WE ARE LOOKING FOR:
Spanish speaking inidvidual
Ambitious and eager to make an impact with the largest Floorplan Financing Financial Services company in the world
Creative and customer focused individual
Someone with the ability to think differently and be customer and client centric
WHAT WE OFFER:
Competitive wages along with a first class work environment and company culture
Career path with the world s largest automotive services company, Cox Automotive
Amazing company benefits which include a matching 401k plan and fully company funded pension plan
WHAT WE DO:
NextGear Capital is the industry s leading comprehensive provider of lending products for vehicle dealers and auctions.
As a Customer Experience Agent, you handle inbound contacts regarding account and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients within a rapidly growing company.
The Customer Experience Agent is the initial step in entering the company with widespread opportunities for advancement and career growth.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle inbound contacts from client base while obtaining and evaluating all relevant information to handle service inquiries
Quickly learn main aspects of all internal departments to better enhance client experience
Be the voice of the client to the company through internal communications to drive user experience and client resolution.
Expedite resolution of client inquiries which includes identifying the root of the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, gracefully handling proper escalation techniques when required.
Analyze situations and assist in problem-solving to ensure a timely resolution and a satisfied client.
JOB KNOWLEDGE, SKILLS AND ABILITIES:
Exhibits ability to work in fast paced and evolving team environment, capable of prioritizing tasks and duties
Strong verbal and written communication skills with proven ability to interact clearly with a vast customer base on social economic levels.
Demonstrates problem solving and analytical skills with ability to walk others through complicated processes.
The Customer Service Representative is the front line initial communication between the corporate office and the customer base. By design, it is to be the first and only contact the dealer needs to make for virtually any and all assistance needed by internal and external customers. The knowledge the CSR must possess is broad in spectrum in order to assist in the wide array of questions and situations the rep encounters.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle incoming phone calls with each situation potentially being different
Handle each phone call with professionalism
Perform desired open, body and close conversations on each call
Train customers on the Virtual Office
EDUCATION AND EXPERIENCE:
High school diploma or GED Required
College degree preferred
1-3 years of customer service, financial, or automotive industry experience preferred
Ability to work in a fast paced environment.
Ability to stand and sit for periods of time.
Ability to operate office equipment, computers, faxes, copiers and phones.
The position requires good speaking and listening skills.
The position requires the ability to perform focused work with close attention to detail.
May be required to lift and/or move boxes and supplies
Corporate office position
ORGANIZATION: Cox Automotive
PRIMARY LOCATION: US-IN-Carmel-1320 City Center Dr
EMPLOYEE STATUS: Regular
JOB LEVEL: Individual Contributor
SHIFT: Day Job
UNPOSTING DATE: Ongoing