Spanish Speaking Bilingual Customer Service Representative 8/18/2016

Cox Corporate Services, Inc. Carmel, IN

Company
Cox Corporate Services, Inc.
Job Classification
Full Time
Company Ref #
1612040
AJE Ref #
575915276
Location
Carmel, IN
Experience
Entry Level (0 - 2 years)
Job Type
Regular
Education
High School Diploma or GED

JOB DESCRIPTION

APPLY
Description

Are you BI-LINGUAL and ready to ignite your career with the fastest growing, financial services company in Indiana and the U.S.? Our lending services team has grown significantly over the last two years and we are hiring individuals who want to grow their career with us.

WHAT WE ARE LOOKING FOR:

Spanish speaking inidvidual

Ambitious and eager to make an impact with the largest Floorplan Financing Financial Services company in the world

Creative and customer focused individual

Someone with the ability to think differently and be customer and client centric

WHAT WE OFFER:

Competitive wages along with a first class work environment and company culture

Career path with the world s largest automotive services company, Cox Automotive

Amazing company benefits which include a matching 401k plan and fully company funded pension plan

WHAT WE DO:

NextGear Capital is the industry s leading comprehensive provider of lending products for vehicle dealers and auctions.

As a Customer Experience Agent, you handle inbound contacts regarding account and service inquiries from our client base. You will work closely with all internal departments to identify and resolve client concerns. Ideal candidates should be dynamic and ambitious individuals excited to work with our clients within a rapidly growing company.

The Customer Experience Agent is the initial step in entering the company with widespread opportunities for advancement and career growth.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Handle inbound contacts from client base while obtaining and evaluating all relevant information to handle service inquiries

Quickly learn main aspects of all internal departments to better enhance client experience

Be the voice of the client to the company through internal communications to drive user experience and client resolution.

Expedite resolution of client inquiries which includes identifying the root of the cause; selecting and explaining the best solution to solve the problem; expediting correction or adjustment, gracefully handling proper escalation techniques when required.

Analyze situations and assist in problem-solving to ensure a timely resolution and a satisfied client.

JOB KNOWLEDGE, SKILLS AND ABILITIES:

Exhibits ability to work in fast paced and evolving team environment, capable of prioritizing tasks and duties

Strong verbal and written communication skills with proven ability to interact clearly with a vast customer base on social economic levels.

Demonstrates problem solving and analytical skills with ability to walk others through complicated processes.

SUMMARY:

The Customer Service Representative is the front line initial communication between the corporate office and the customer base. By design, it is to be the first and only contact the dealer needs to make for virtually any and all assistance needed by internal and external customers. The knowledge the CSR must possess is broad in spectrum in order to assist in the wide array of questions and situations the rep encounters.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Handle incoming phone calls with each situation potentially being different

Handle each phone call with professionalism

Perform desired open, body and close conversations on each call

Train customers on the Virtual Office

Audit reconciliation

Title situations

Process Payments
Qualifications

EDUCATION AND EXPERIENCE:

High school diploma or GED Required

College degree preferred

1-3 years of customer service, financial, or automotive industry experience preferred

PHYSICAL DEMANDS:

Ability to work in a fast paced environment.

Ability to stand and sit for periods of time.

Ability to operate office equipment, computers, faxes, copiers and phones.

The position requires good speaking and listening skills.

The position requires the ability to perform focused work with close attention to detail.

May be required to lift and/or move boxes and supplies

WORK ENVIRONMENT:

Corporate office position

Organization:Cox Automotive
Primary Location:US-IN-Carmel-1320 City Center Dr

Employee Status:Regular
Job Level:Individual Contributor
Shift:Day Job-
Travel:No
Schedule:Full-time

Unposting Date:Ongoing