Specialist, IT Administration
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POST DATE 9/12/2016
END DATE 10/18/2016
JOB DESCRIPTIONAs America's Un-carrier, T-Mobile US, Inc. (NYSE:
TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.To act as an agent for the continuous, effective operation of corporate systems in the T-Mobile US Enterprise, ensuring connectivity and providing world class customer service in a prompt and professional manner.DesiredNetworking:
TCP/IP, 10/100-base-t, Hubs/Switches, Routers, CSU/DSU'sOperation Systems:
Windows 2000 and AboveCore Applications:
MS Office Suite, MS Project, Reflections, Remedy, Citrix, PeopleSoft, Visio, Internet Explorer, Microsoft OutlookCore Hardware:
Servers/Desktops/Laptops, Printers/Plotters, Retail cash drawers, barcode scanning readers, Traditional ISA/PCI architecture Intel Based Machines.Ability to take and understand direction from remote support personnelMust be able to work nonstandard hours, nights, weekends and/or holidaysSome travel may be requiredTelephony:
Basic PBX skills to include Add/Moves/Changes within the PBX. Understanding of Voicemail System and knowledge of basic PBX commands.1 2 Courses completed towards Technical Certifications1 2 years of hands on computer support, preferably in a Enterprise/Call Center Environment.Customer service, wireless service experiences a strong plus.
Enterprise Core CompetenciesRequires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership.Essential FunctionsProvide Prompt and courteous customer service in relation Desktop related issuesCoordinate with the Help Desk, via Remedy, in resolving end user issues on all corporate enterprise systems.Promote and implement company standards and policies and keep the Supervisor/Manager apprised of progress and issues.Manage the Upkeep, Repairs, Upgrades, and Relocation of workstations, phone, printer and laptop computers that function in a LAN/WAN connected or stand alone environment.Propose methods for improving current processes, procedures and relationships.Facilitate Adds/Moves/Changes of phone extensionsManage the support of multiple locations, which include any /all T-Mobile facilities.Provide installation and support for all corporate-wide, approved applications.The ITA functions as a remote liaison for IT Ops Enterprise Teams when needed.Maintaining the relationship of the local customers in their area of responsibilityMonitor the remedy system to insure SLA agreementsSystem Security:
Duties include system security auditing, breach searching, threat evaluation, anti-virus management.We Take Equal Opportunity Seriously - By Choice T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law. .