Sr. Business Analyst - Speech Analytics
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POST DATE 9/8/2016
END DATE 12/8/2016
Saint Louis, MO
JOB DESCRIPTIONSchedule: Full-time
Job ID: REQ20004050
Leads cross-functional, strategic projects while also leading internal projects and process improvement initiatives. The Quality Manager will assist in gathering data performing/leading quality monitoring for REMS and contracted AE/PC requirements to support business process enhancements and resolve issues. Analyze, gather and document business requirements for contracted AE/PC and REMS requirements as programs are implemented and enhanced.
Lead and oversee new program implementations as it pertains to Pharmacy Practice related items. Example contracted AE/PC training requirements, enrollment form development, technology to drive contract and REMS compliance.
Develop and perform routine audit processes relating to REMS and contracted AE/PC reporting requirements. Participate in recommendations for improvements of process and administrative issues or inefficiencies that impact the program. Develop and distribute graphs and charts showing trending of audit findings to the business leads for evaluation and action.
Analyze, gather and document REMS and contracted AE/PC new products and product enhancements. Maintain close relationships with internal departments in order to coordinate ancillary activities
Problem resolution. Provide options to resolve issues and problems arising from audit findings or process oversight.
Mentor other team members. Prioritize projects and day to day work flow for self and other team members, including direct reports when applicable.
Provide direct support and oversight (internal and external) including, but not limited to conference calls, meetings, customer problem resolution, process development/ enhancement, audit, and audit prep to support the activities Specialty Pharmacy Practice Initiatives.
Bachelor s Degree or equivalent
Experience with software applications such as Microsoft Access, Excel or other PC based database tools.
Excellent communication and customer service skills, (i.e., presentation and written, listening, phone).
Strong analytical, planning, problem identification and resolution skills required.
Effective communication with internal and external individuals in various functional areas and at all levels of management.
Ability to plan for and integrate multiple tasks concurrently as well as work independently with minimal direction.
ABOUT THE DEPARTMENT
Pharmacy Operations Group is made up of our national network of wholly owned
home delivery pharmacies. These pharmacies consist of administrative
processing, Therapeutic Resource Centers and dispensing facilities with
state-of-the-art technology that work together to provide clients and members
with superior services. These facilities offer fast, seamless service to our
members as prescriptions are routed between pharmacies for the highest quality
and most expeditious processing and dispensing.
Our sophisticated information technology systems and wide network of
credentialed pharmacists in specific areas of expertise make us the only
pharmacy network capable of delivering our unique practice model.
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Express Scripts is a VEVRAA Federal Contractor.
Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.