September 17, 2016
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Sr. Care (SCO) Community Representative Bristol County- Haitian Creole Language preferred !

Fallon Health - Worcester, MA

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  • Company
    Fallon Health Fallon Health
  • Location
    Worcester, MA
  • Job Type
  • Job Classification
    Full Time
  • Experience
    Mid-Career (2 - 15 years)
  • Company Ref #
  • AJE Ref #

Job Description


Relationship Building

* Creates productive and collaborative relationships with internal and external referral sources in order to obtain qualified referrals and enrollments for the NaviCare program.

* Participates in community outreach activities, such as senior fairs, community events, and elder services professional association events.

* Presents the NaviCare programs to groups who are likely prospects, caregivers and community referral sources.

* Develops and implements their own Territory Development Plan, and carries out activities to penetrate accounts listed on the plan.

Secure Applications

* Generates sufficient NaviCare enrollment applications to meet monthly enrollment goals.

* Explains the NaviCare program clearly and consistently to prospects and their families to ensure that prospects enroll with a solid understanding of the program and will remain members. Meets with NaviCare prospects in their homes.

Tracking & Reporting

* Documents all sales activities in the department s CRM application in a timely manner.

* Meets weekly sales activity deliverables consistently, and tracks these in the CRM and their Outlook calendar.

* Maintains records of NaviCare applications and documentation related to scope of appointments.


* Regularly reviews effectiveness of efforts against goals. Provides market intelligence to the NaviCare Manager and the Marketing director so that adjustments can be made to tactical plans.

* Manages their own professional development by seeking advice, training, and coaching from their colleagues, manager, and the Manager of Outreach.

Regulatory Guidelines

* Operates within the marketing and outreach guidelines and regulations provided by CMS and EOHHS.

* Retains Scope of Appointment and other Enrollment Records.

* Submits information on NaviCare prospect events to Outreach Support in a timely manner, for CMS submission.

* When in doubt, asks questions pertaining to compliance or privacy regulations.


License: Massachusetts Driver s License


3 years of sales experience in healthcare or group insurance strongly preferred.

Must have proven experience working in a customer facing role focused on sales, lead generation in a high paced customer service or sales environment.

Knowledge of Medicare, Medicaid and insurance products is desirable.

Knowledge of customer service, sales, outreach and marketing principles and practices.

Possession of a valid Mass. driver s license and a vehicle to be used for marketing activities and home visits.

Fallon Health is an equal opportunity employer. It is very important for us to maintain a consistant hiring process for every candidate. In addition, we are also a government contractor with requirements to report on our Affirmative Action planning. To that end, we require everyone to apply online.

If you do not have access to a computer or need assistance completing the application process, please contact Human Resources at 1-508-368-9893 (TRS 711).