Position Summary: Responsible for providing quality carpet and upholstery cleaning and other related services to our customers. Supervises Technicians on all pre-assigned jobs, as well as additional services purchased by the customer while in the home. Responsibilities: * Plans the workday and determines the optimal travel route to scheduled appointments. * Responsible for the safe driving of Company vehicles to the next scheduled appointment. * Surveys and discusses in detail with the customer any services to be completed. * Explains and sells as many additional services as the customer may desire, including additional carpet and upholstery cleaning, carpet protector, deodorizer and spotter. * Ensures that all pre-assigned jobs are successfully completed. * Completes and reviews invoices with the customer and secures payment for service. * Determines the Technician has properly secured all equipment in truck. * Telephones the next customer to alert them of time of arrival. * Is constantly aware during the course of the day of supervisory responsibility towards the technician so he is properly trained to complete his job assignments. * Completes all paperwork upon returning to the branch, and turns in all invoices, payments and charges to designated person. * Assists the Manager in formal training and development of new technicians. * Other duties as assigned.Knowledge, Skills, and Abilities: * Must maintain a good driving record in compliance with Company requirements. * Must remain informed of current industry knowledge. * Demonstrated ability of good customer service techniques, which include follow through on all matters of sale. Adept use of a full range of proven selling techniques. * Ability to develop and maintain positive relations with fellow associates and external customers and assist a wide range of individuals in a variety of functions. A team player. * Must possess good verbal and written communication skills. * Remain in good physical condition with no history of back problems. * Ability to lift 25 pounds on a regular basis. * High School Diploma or equivalent.Equal Opportunity Employer / Disability / Vet.