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Sr. Customer Service Representative

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POST DATE 9/15/2016
END DATE 11/15/2016

Massachusetts Medical Society Waltham, MA

Waltham, MA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #
Mid-Career (2 - 15 years)
Bachelors Degree


The Sr. Customer Service Representative is responsible for customer support in a fast paced, team oriented, structured customer support environment. This position supports subscriber and subscription agent inquiries regarding the New England Journal of Medicine and all NEJM Journal Watch publications, both print and web-based. Responds to inbound email and phone inquiries; provides product, policy and pricing information; investigates subscription discrepancies and processes adjustments/refunds. Works closely with customers resolving online access issues and provides support on the best methods for gaining access to our web based information and services. Supports end user testing for new web features and system upgrades. Prepares specialized department weekly reports and complex subscription / financial reconciliations for subscription agent high volume and exception orders; and supports various special projects and programs. Trains customer service representatives on fulfillment and web-based systems and applications.
Required Skills
Strong communication and listening skills to resolve problems quickly and efficiently is required
Ability to work between multiple applications to resolve complex customer requirements is also required
Required Experience
BA/BS degree or equivalent experience of 2-5 years
Experience with PC based systems/applications, web tools and MS Office

Job Benefits

  • Dental Insurance
  • Health Insurance
  • Holidays
  • Life Insurance
  • 401K / Retirement Plan
  • Sick Leave
  • Vacation

Additional Benefits

We offer a competitive salary and an exceptional benefits program, including a company matched 401-k plan, tuition assistance, and generous health insurance and paid time off. Our state-of-the-art building, located in Waltham, Massachusetts, offers amenities including an on-site backup child care center and a fitness room.