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Sr Liability Adjuster, Roseville

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POST DATE 9/12/2016
END DATE 10/18/2016

DiversityWorking Roseville, CA

Roseville, CA
AJE Ref #
Job Classification
Full Time
Job Type
Company Ref #


Sr Liability Adjuster, RosevilleJob ID #:
8330 Location:
Roseville, CAFunctional Area:
Claims SBU:
85100 - Risk Management ClaimsPosition Type:
Full - Time Education Required:
Bachelors DegreeExperience Required:
3 - 5 Years Relocation Provided:
NoJob DescriptionWhere Great People Build Successful Careers.The Hanover is seeking a Sr Liability (Bodily Injury) Adjuster to join our growing team in our Roseville, CA office.Recognized as one of America's Best Employers by Forbes and as one of the Best Places to Work in Insurance by Business Insurance, The Hanover is proud to be among the top property and casualty insurers in the United States. The Hanover offers a collaborative environment where you'll gain new experiences and grow your career. The Hanover offers comprehensive benefits to help you stay healthy, build financial security, and maintain work/life balance. At The Hanover, you'll enjoy what you do and have the support you need to succeed.Join our winning culture and help us advance our journey to be the best company in our business.Summary:
Fully responsible for the analysis, investigation, evaluation, negotiation and resolution of claims requiring thorough investigations including telephone contacts with the involved parties; technical expertise and complex analysis. Claim assignments are regional and may involve both personal and commercial customers.Responsibilities:
- Must have or secure and maintain appropriate state adjuster license(s) and continuing education credits.- Works within specific limits and authority on assignments of moderate technical complexity.- Uses discretion and independent judgment in claim handling- Possesses functional knowledge and skills reflective of fully competent practitioner.- Investigates, analyzes, evaluates and negotiates personal lines claims of minimal to moderate complexity. May handle minimally complex commercial claims.- Identifies possibly suspicious claims- May be responsible for all aspects of each claim, including informal hearings, arbitrations and small claims litigation and maintaining a high level of productivity, confidentiality and customer service.- Implement and coordinate the most effective management techniques to mitigate loss and expense payments.- Settlement and reserving authority levels are moderate.- May be required to have and maintain sufficient home-based internet connectionPosition RequirementsRequirements:
- Typically has 3 to 5 years' experience.- Bachelor's Degree or equivalent experience.- Dedicated to meeting the expectations and requirements of internal and external customers- Makes decisions in an informed, confident and timely manner- Maintains constructive working relationships despite differing perspectives- Considers the perspectives of others and gives them credibility.- Strong organizational and time management skills- Ability to negotiate skillfully in difficult situations with both internal and external groups. Demonstrates ability to win concessions without damaging relationships.- Demonstrates strong written and verbal communication skills. Promotes and facilitates free and open communication.- Understanding of applicable statutes, regulations and case law- Thinks critically and anticipates, recognizes, identifies and develops solutions to problems in a timely manner.- Easily adapts to new or different changing situations, requirements or priorities.- Cultivates an environment of teamwork and collaboration- Operates with latitude for un-reviewed action or decision.- Computer experience (MS Office, excel, word, etc)Physical demands & work environment:
- Ability to use a personal computer and other standard office equipment- Ability to travel as necessary- Ability to sit and/or stand for extended periodsBenefits to joining The Hanover's team:
- Competitive pay and benefits, including medical, dental, life and disability insurance, generous time off with pay and adoption assistance- Retirement/401(k) program, including 100 percent company match up to first six percent of pay- Employee Stock Purchase Plan (ESPP) with 10 percent discount on company stock- Wellness programs, including non-smoker discount, weight loss programs and one-on-one counseling- Employee development/education assistance and professional/industry designation programs and reimbursementThe Hanover Insurance Group, Inc. (NYSE:
THG), based in Worcester, Mass., is the holding company for a group of insurers that includes The Hanover Insurance Company, also based in Worcester, Citizens Insurance Company of America, headquartered in Howell, Michigan, Chaucer Holdings PLC, based in London and their affiliates.The Hanover offers a wide range of property and casualty products and services to businesses, individuals, and families through a select group of independent agents across the U.S., and has been meeting its obligations to its agent partners and their customers for over 160 years. The company maintains excellent ratings from A.M. Best, Standard & Poor's and Moody's.EEO statement:
The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex, sexual orientation, national origin, gender identity, disability, ancestry or any other status protected by law.Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability or any other status protected by law.The Hanover Insurance Group does not accept unsolicited Agency resumes. The Hanover Insurance Group will not pay fees to any third party agency or firm that does not have a signed 'Employment Agency Agreement' already on file with Human Resources - The Office of Talent Management. .