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POST DATE 8/30/2016
END DATE 11/1/2016
Jones Lang Lasalle
New York, NY
JOB DESCRIPTIONPosition Title
Auto Req ID
FACILITIES MANAGER: EVENT | HOSPITALITY | EVENT FOCUS
Provide outstanding client service by managing, monitoring and controlling a commercial building or portfolio of buildings,with a focus on events, reception, hospitality and customer service as well as building operations, service contracts,financial and team management.
ROLES & RESPONSIBILITIES
Pro-actively develop and manage client relationships ensuring that expected service levels are achieved.
Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators.
Deliver an exceptional quality of service to the client, as reflected by client feedback.
Manage the site/s in accordance with all agreed policies, procedures and contract scope.
Assist with the development and implementation of the annual management plan for the building/s.
Identify opportunities for improved operation to drive efficiencies (process and cost) and make
recommendations to the Area Manager for consideration.
Develop and implement innovative programs and processes that reduce short and long term operating costs
and increase productivity.
Ensure compliance with all Health and Safety, Environment and Risk Management policies and procedures that
relate to the site/s.
Manage repairs and maintenance, minor works and other requests received via the help desk, tracking to
Support the MAC team during building churn activity by attending site as required and acting as the building key
point of contact/escalation.
Manage Vendor performance ensuring services are delivered in accordance with the contract and to agreed
standards. Document and escalate instances of poor performance.
Coordinate internally with other REWS teams which may include fitness, food services, massage,
transportation, Security and capital projects.
Lead projects for small construction activities.
Support the sourcing SME and Area Managers through the vendor contract procurement process.
Deliver portfolio management reports as required under the Agreement with the Client and as requested from
time to time.
Finance Management / Cost Control / Profitability
Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned
Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies
Manage the annual budgeting and quarterly forecasting processes for the site/s under your management.
Prepare current financial year budget spend reports (actual vs. budget, variance etc.).
Manage payments to vendors where applicable, using available systems, complying with all relevant policies
Help to develop and approve the annual capital plan for each building, interfacing closely with the client
Ensure compliance within delegated financial and contractual authorities.
Actively encourage an environment that supports teamwork, co-operation, performance excellence and
Proactively manage the Site Operations Team.
Develop the team through performance assessments and training, managing staff workload through correct
resourcing and developing a succession plan for key team members.
Act as a role model for JLL by behaving consistently with cultural and ethical requirements and participating in
Proficiency in a range of information technology tools and platforms.
Excellent communication skills.
Minimum 5 years experience in facilities, property management or related field.
Strong analytical, organisation and presentation skills.
A Bachelors Degree or Diploma in Facility, Property or Operations Management is desirable.
Knowledge of local health and safety requirements (Fire Safety Manager accreditation an advantage).
At least five years of supervisory experience in a facilities management- related field, including client service,
Conference Services, vendor contracts and/or related services.
Must have adequate skills to perform required job functions with minimal supervision.
Start a lasting career with JLL today!
Total Rewards reflects JLL s investment in employees needs and preferences in Career, Recognition, Well-being, Benefits and Pay. We offer a competitive salary and benefits package. To be considered, please visit our Web site at http://www.us.jll.com/united-states/en-us/pages/careers.aspx to apply online. All resumes MUST BE submitted via our web site. Please reference Job 43090BR
Org Marketing Statement
JLL (NYSE: JLL) is a professional services and investment management firm offering specialized real estate services to clients seeking increased value by owning, occupying and investing in real estate. A Fortune 500 company with annual fee revenue of $5.2 billion and gross revenue of $6.0 billion, JLL has more than 280 corporate offices, operates in more than 80 countries and has a global workforce of more than 60,000. On behalf of its clients, the firm provides management and real estate outsourcing services for a property portfolio of 4.0 billion square feet, or 372 million square meters, and completed $138 billion in sales, acquisitions and finance transactions in 2015. Its investment management business, LaSalle Investment Management, has $59.1 billion of real estate assets under management. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit www.jll.com.
JLL is focused on winning in the marketplace and being the industry leader, executing better than anyone else and innovating to create great products and services. We operate in an atmosphere of excellence, integrity, respect and trust. We bring a sense of teamwork, inclusion and diversity in everything we pursue. Our clients see the results as we address their needs, solve their problems and bring new ideas.
As a distinguished market leader, we offer challenging career opportunities in an exciting environment. Our future success as a firm depends on our ability to attract, develop and retain the very best people in the business.
Our values define who we are, underscore our commitment to clients and provide direction for everything we do.
Our unique culture has been recognized by industry experts and our peers. We are:
A best company to work for in multiple locations around the globe, including Chicago, San Francisco, London, Ireland, Shanghai and Hong Kong
World s Most Ethical Companies from Ethisphere Institute for seven consecutive years
America s 100 Most Trustworthy Companies from Forbes Magazine
#1 Top Corporate Real Estate Firm 2013 from Watkins Research Group, Inc. for six consecutive years
This partial list of awards demonstrates our record of achievement and our commitment to fostering an award-winning culture. For further information, visit www.jll.com.
Information Security Statement
Employees are expected, at all times, to perform their responsibilities in accordance with the JLL Code of Business Ethics and the firm s corporate policies. Employees granted access to the firm s information technology are expected to follow the firm s guidance designed to promote best practices for information security, data privacy and the appropriate use of technology systems.