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Sr. Operations Manager
SR. OPERATIONS MANAGER
8AM - 5PM
$39,300 - $58,300
The Sr. Operations Manager is responsible for the overall coordination, management and delivery of successful events and initiatives for Citrus Grove Catering and Hub2Go operations for Dining Services. Provides leadership, guidance and direct supervision to the Culinary Manager and Unit Supervisor, additionally provides indirect supervision to service staff and student staff. Responsible for staffing, scheduling, supervising, training, disciplinary action and performance management of all staff. Ensures operation provides a responsive, top quality and exceptional service-oriented experience in the execution of events and creates a welcoming environment for clients, guests, UCR administrators, faculty, staff and students. Works cooperatively with the Conference, Events & Catering Services team to execute activities, assignments and events effectively to ensure customer satisfaction with the highest standards of service. Ensures food and supplies are properly ordered according to established departmental specifications, and as determined by the menu, guest counts and operational needs. Utilizes broad knowledge of creative food and beverage presentation techniques, food trends, and design concepts. Trains catering staff, monitors catering display techniques, shares product knowledge and monitors customer interactions. Responsible for operational and financial administration to ensure proper fiscal controls of food costs, labor costs, supplies and equipment costs, etc. Develops, analyzes and provides reports and data on types of catered events, products, menu selections, number of attendees, revenue streams, etc. Establishes professional working relationships with various vendors and suppliers that have an integral role and impact on the daily operations of Citrus Grove Catering and Hub2Go. Interacts and collaborates with Dining Management to review and/or develop and implement operational systems, catering delivery systems, preventative maintenance programs, safety programs, and operational policies and procedures for completion of routine functions and practices. Sr. Operations Manager will be required to manage a multi-faceted catering operation and facility that operates on a seven (7) day-a-week, year-round food service event planning schedule and will be required to solve emergency situations and provide problem-solving solutions in a positive and effective manner.
High school diploma or equivalent certification/experience.
Bachelor's degree in Culinary Arts, Hospitality Management or Business Administration.
Valid driver's license and clean driving record.
ServSafe Certification or equivalent certification.
Must successfully obtain ServSafe certification with a minimum score of 75 within the probationary period.
Minimum of 6 years of related experience.
Supervisory experience, preferably in food service industry.
Demonstrated experience in a customer service-oriented environment, meeting and exceeding client expectations and achieving sustained satisfaction.
Demonstrated experience in managerial/supervisory role that includes responsibility for staffing, hiring, scheduling, disciplinary action, motivation, recognition, complaint resolution and performance management.
Demonstrated experience in effectively managing and directing the operations of large-scale catering events.
Catering and/or conferencing experience in an institute of higher education.
Position will require a varied work schedule based upon the needs of the operation. Must be able to work nights and weekends.
Travel to and/from catering events on and off campus.
Occassional travel for business related meetings, conferences and/or events.
Mathematical and cash control skills to accurately complete drawer counts and prepare deposits.
Solid verbal and written communication in the English language, including active listening, dynamic flexibility, and critical thinking, and ability to multi-task and ensure effective time management.
Solid and effective interpersonal and work supervision skills to provide guidance to other personnel and work effectively with partners on joint projects.
Solid knowledge in food service and sanitation regulations.
Intermediate computer applications skills to include food service applications such as point of sale and inventory control software.
Solid decision making and reasoning skills, and ability to develop original ideas to solve problems, and perform operations analysis and quality control analysis.
Working knowledge of standard catering sales operations, methods, practices and strategies.
Working knowledge of catering and conferencing industry, banquets, meeting room set-ups, space yields, conceptualization, audio/visual specifications and revenue maximization.
Skill in computing ratios, rates and percentages as they relate to the food service industry in food costs, gross margins, labor costs, inventory control functions and projecting income trends based on existing revenue and cost data.
Demonstrated knowledge in setting departmental and operational work priorities and conducting business in an organized, timely and efficient manner.
Demonstrated knowledge and experience in complying with policies, procedures and regulations, the use of personal safety gear and management of safety protocols for staff.
Knowledge of the Events Management System (EMS) software, or other event software.
Food and beverage knowledge, including general menu trends, multi-cultural menus, ingredients and related terminology.
In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history and culture. UCR gives every student the resources to explore, engage, imagine and excel.
At UC Riverside we celebrate diversity and are proud of our #12 ranking among the nation for most diverse universities (US News and World Report 2013-2014). Become part of a place that fosters success for all its constituents, students, faculty, and staff, and where work/life balance and campus culture are integral to our way of life.
UCR is ranked 55th among top public universities (US News and World Report 2013-2014).
The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.
For information about our generous employee benefits package, visit: Employee Benefits Overview
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