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Sr Product Coordinator
Job ID: 150008RB
Digital Ticket Analyst, Pharmacy Services and Member Experience will be responsible the intake process of production tickets and enhancements requests. This will include triaging to the appropriate business owners for validation and analysis, monitoring progress, ensuring compliance with SLAs, ensuring inclusion on backlog of work with right development partners.
Responsible for leading ticket and enhancement intake process
Cross-functional communication and identification of escalation to leadership as necessary
Bachelor s degree in relevant field or 8 11 years equivalent experience
2-5 years of relevant experience or Master s degree
Excellent PC skills including Microsoft Office, the Internet, and data querying; Creative design experience preferred
Advanced problem solving skills with the ability to work cross-functionally to resolve issues and generate results among potentially conflicting constituencies
Understanding of market research and data interpretation
Demonstrated ability to work cross functionally with internal and external partners
Strong client presence and experience conducting client presentations
Knowledge of PBM, or Healthcare industry preferred
Knowledge of Specialty Pharmacy a plus
High level of confidence, integrity, enthusiasm, a hands on approach to problem solving, executive presence and a personality that fits a fast paced, energetic and proactive organization
ABOUT EXPRESS SCRIPTS
Advance your career with the company that makes it easier for people to choose better health.
Express Scripts is a leading healthcare company serving tens of millions of consumers. We are looking for individuals who are passionate, creative and committed to creating systems and service solutions that promote better health outcomes.
Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in the pharmacy category. Then, use your intelligence, creativity, integrity and hard work to help us enhance our products and services.
We offer a highly competitive base salary and a comprehensive benefits program, including medical, prescription drug, dental, vision, 401(k) with company match, life insurance, paid time off, tuition assistance and an employee stock purchase plan.
Express Scripts is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class. Applicants must be able to pass a drug test and background investigation.
Express Scripts is a VEVRAA Federal Contractor.
Express Scripts is an EOE
Express Scripts is an Equal Employment Opportunity employer and does not discriminate in employment opportunities or practices on the basis of race, creed, color, religion, sex, national origin, nationality, ancestry, age, disability or status as a disabled veteran or veteran of the Vietnam era, pregnancy, affectional or sexual orientation, gender identity or expression, marital status, status with regard to public assistance, veteran status, citizenship or membership in any other legally protected class. None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation. AA/EOE.