Lead SAP Mobile Work Management Analyst 8/20/2016
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Lead SAP Mobile Work Management Analyst
Please note: WGL is seeking to hire professionals as full-time employees who reside in the local metropolitan area. We are not seeking a contractor or consulting agreement.
Salary Range: 7
Summary: Serves as a senior mobile work management subject matter expert associated with content, processes, and procedures associated with SAP. Identifies and articulates opportunities for improvement in the SAP mobile work management (MWM) operations, as well as business processes. Responsible for defining detailed requirements, analyzing business needs, and validating SAP solutions with the client. Subsequently facilitates necessary changes utilizing internal and external technology resources. Participates in all aspects of the SAP project management process, including requirements gathering, writing functional specifications, configuration, testing, user training, implementation, and on-going support.
System-wide responsibility on complex components or complex projects. May be called upon to solve highly technical, complex problems and to consult for other projects.
Reviews and understands all existing processes as configured in the SAP MWM module, including Washington Gas specific enhancements and customizations.
Creates and maintains strong relationships with the SAP MWM business owners and related stakeholders, and acts as the liaison and main point of contact between them and technical resources.
Works with the business owners to identify opportunities for improvement and design solutions; delivers accurate business requirements to functional and technical IT resources.
Leads design phases of projects, including supplying functional and business knowledge to the design phase, verifying the end blueprint satisfies the actual business requirements of the project, and identifying potential conflicts with other business units or processes.
Leads overall functional and integration testing of assigned projects, as well as unit testing for any configuration done independently.
Creates accurate, accessible documentation as needed in order to transition knowledge to end users and support staff. Provides go-live project support and facilitates the knowledge transition process post go-live.
Updates all as-is and to-be processes pertaining to SAP MWM, with the goal of achieving and maintaining a steady state system and related processes.
Provides help to the business and end users by answering how do I* questions and ensuring training documentation is in line with supported business processes.
Observes all SAP MWM related batch-jobs, reports and workflows to ensure they are functioning as desired. Provides interventions and escalations where needed.
Expands SAP and related business process knowledge through the participation in related user groups and through vendor learning opportunities.
Skills & Experience Required:
Bachelor's degree in Business, Computer Science, Information Systems or related field, or equivalent experience.
7+ years information systems, work management or field dispatch operations experience required, some SAP MWM experience preferred
Subject matter expertise in the SAP Work Manager module and Clicksoftware, including configuration experience and integrating the MWM module with other modules
Must be able to work independently with minimum supervision and guidance
Broad understanding of accounting and financial principles
Strong business and accounting acumen
Ability to coordinate resources and lead decision making processes
WGL policy prohibits employee and applicant discrimination and harassment. Specifically, our objective is to recruit, hire, train and promote the most qualified persons without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, or status as a protected veteran.