Sr. Sales Executive Ritz CarltonJW Marriott Req #

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The Ritz CarltonJW Marriott at Grande Lakes, located at 4040 Central Florida Parkway in Orlando, FL is currently hiring for a SR. SALES EXECUTIVE.

The Senior Sales Executive is the on-property liaison for group events over Sales Office peak room parameters. The incumbent is responsible for contracting and closing group business in addition to conducting site inspections. Additionally, ensure business is turned over properly and in a timely fashion for quality service delivery. The position is responsible for achieving group revenue goals by actively up-selling each business opportunity to maximize revenue opportunity. The incumbent implements the brands service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

Responsibilities include:

The Senior Sales Executive has overall responsibility for achieving andor exceeding the hotel sales revenue goals. Overall, the position is accountable for the following:

Sales and Marketing Leadership

Achieve group revenue goals by responding to incoming groupcatering opportunities for the hotel that are over the Sales Office peak room parameters.

Understand the overall market - competitors strengths and weaknesses, economic trends, supply and demand etc. and know how to sell against them.

Close the best opportunities for the hotel based on market conditions and hotel needs.

Use negotiating skills and creative selling abilities to close on business and negotiate contracts.

Partner with Area Sales to identify new groupcatering business and achieve personal and hotel revenue goals.

Build and strengthen relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.

Develop relationships within the community to strengthen and expand customer base for groupcatering sales opportunities.

Develop group sales revenue and operation budgets, and provide forecasting reports.

Work with the management team to create and implement a group salesmarketing plan addressing revenue, customers and market.

Work collaboratively with off-property sales channels (e.g., Sales Office, Area Sales, EST) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.

Assist with selling, implementation and follow-through of group sales promotions.

Attend pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction.

Partner with Event Management andor Operations in providing a customer experience that exceeds the customers expectations.

Provide accurate, complete and effective turnover to Event Management.

Execute and support Marriotts Customer Service Standards and hotels Brand Standards.

Conduct site inspections, as required.

Monitor same day selling procedures to maximize room revenue and control hotel occupancy.

Execute and support the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

Participate in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).

Execute exemplary customer